IT Systems Generalist

Job Summary

Vuteq is an automotive supplier for a major automotive manufacturer, establishing a location in Madison, AL. We have an immediate need for a hands-on, customer-driven IT Systems Specialist. This position will be responsible for the implementation and ongoing maintenance of the company’s network infrastructure, as well as end user support. When IT duties are not required, the successful candidate will assist the project team in defining, planning, tracking and managing the project they are assigned. He/she will be responsible for providing the support required to meet project objectives.

The successful candidate will thrive in a fast-paced, hands-on environment and have 2-4 years of field experience troubleshooting all PC issues and basic network problems. Responsibilities include but are not limited to the below essential duties and responsibilities.

Essential Duties and Responsibilities

• Maintain the networking hardware (servers and network specific systems)
• Manage and maintain the office network
• Drive antivirus initiatives
• Install and maintain office hardware, and wireless networks
• Provide incident resolution via phone, remote tools, and email
• Provide high quality customer service and network related technical support with an emphasis on issue resolution and quality
• Support Vuteq management in developing work instructions and processes for existing and future business
• Assist in establishing and maintaining schedules for new project development
• Evaluate processes for quality concerns and countermeasure.
• Evaluate processes for efficiency concerns and countermeasure.
• Maintain record keeping as required.
• Assist in problem solving and continuous improvements to production process.
• Other duties as required ensuring that Vuteq meets and exceeds our customer expectations and needs.

Job Requirements:

• Demonstrate a strong understanding of network monitoring tools and advanced network security practices
• Database server management skills
• Possess strong analytical skills and effective interpersonal and communication skills
• High level of focus and professionalism
• Ability to work independently and as part of a team
• Ability to prioritize and ensure successful completion of projects
• Ability to lift and carry 35lbs

Job Qualifications:

• High school diploma or equivalent
• Good background and knowledge of IT systems, as well as experience in assisting with project planning and implementation
• Microsoft Office, specifically Excel
• Excellent organizational skills

Beneficial Experience:

· VMWare Infrastructure

· Routers, Switches, Wireless AP’s

· Barracuda appliances

· AD, DNS and DHCP issues/changes

· Troubleshoot down network and/or services

· Incident resolution

· Security camera management/deployment

· Android and IOS

Working Conditions

Physical Effort and Requirements of this Position

While performing the duties of this job, the employee is required to frequently walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Intellectual Activities and Requirements of this Position

Language Skills

Ability to read and interpret documents such as; safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Reasoning Abilities

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized solutions. Able to assist with troubleshooting problem areas and to recognize and initiate corrective action or advise others of needed actions, as well as recommending suggestions for improvements.

Work Environment

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, outside weather conditions, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All employees are required to wear facial mask while inside our facility. All workstations are sanitized daily. Our company COVID-19 policy is presented to all new hires during the onboarding process.

Ability to commute/relocate:

• Madison, AL 35756: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 5 years (Preferred)

Work Location: One location