IT Operations Support Lead

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

As an IT Operations Support Lead, you are responsible for leading and coaching a team in the Production Support and DevOps department that maintains and operates DLL’s North American applications. You will be responsible for the team that primarily configures, maintains, and supports DLL’s customer and vendor facing leasing applications, digital integrations, and business intelligence systems.

This is a hands-on role. You will be accountable for the stability, compliance, and security of your application area. Responsibilities include managing the development, testing, and delivery of production fixes as well as continuously improving systems and processes. You will be developing monitoring, automation, and DevOps processes.

The position requires someone who is self-driven, has excellent debugging skills, works well under pressure, and can work effectively with technical and non-technical people. This position offers opportunities to expand your technical skills and to move into other technical and/or analysis-oriented positions.

This position not only requires knowledge of SAFe/scrum/agile methodology and framework but also the ability to coordinate activities with teams and business units operating in an ad-hoc &/or waterfall manner. The knowledge of IT processes and supporting technologies, and how these technologies integrate within projects and the existing environments is a must.

• Daily management of your team, which consists of in-house support personnel and offshore development contractors. Responsibility will primarily lie in the digital integrations, customer experience, and business intelligence areas.
• Managing the critical incident process and communications regarding progress and resolution.
• Hands-on problem solving in DLL’s applications.
• Design and develop system monitoring processes.
• Report on defects, problems, and changes.
• Ensure systems meet availability SLAs and issues are resolved within agreed upon targets.
• Assist in audit, security, and compliance activities.
• Develop & standardize Azure support and deployment capabilities for North America, particularly around deployments and cloud architecture.
• Recommend and implement improvements to systems, system development, and operations.
• Work with the development teams to enable new system functions to seamlessly transition from development to support.
• Support batch process schedules
• Coach and mentor team members for career development and ensure an engaged and motivated work environment.

“Our values are not imposed from the top, but built by the members themselves.”

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5 years of Information Technology experience in one or more development platforms/applications, industry specific custom applications, and other development frameworks & technologies.
• Ability to lead technology teams of 5-10 members with diverse technology experience and skills.
• Knowledge of one or more of the following: API development, TypeScript, Java, and/or .Net/C#.
• Understanding of DevOps and Cloud native applications.
• Excellent analytical problem solving and troubleshooting skills.
• Ability to coach team in analytical and structured approach to problem solving.
• Experience using Jira/Azure DevOps toolkits.
• Able to thrive in a rapidly changing environment.
• Able to give and receive open, honest feedback and to foster an open and inclusive environment.
• Excellent written and verbal communication skills.
• Excellent team player with proven ability to influence.
• Working knowledge of SAFe Agile is a plus.
• Experience in financial-related businesses is a plus.
• Possible Travel (10%).

At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a crosscultural collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

All members enjoy

• Two working days per year volunteering for a local charity
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs

Choose wellbeing.

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• DLL’s referral program applies
• For more information, you can contact Bennett Mario Talent Acquisition Partner via bennett.mario@dllgroup.com

We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. EOE

DLL is an equal opportunityemployer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.