Sales Support Officer

The Sales Support Officer will deliver optimal support of the sales process from application to booking. The Sales Support Officer will support the sales team members to optimize relationships with vendors, dealers and customers. They will provide support with a focus on the customer experience in terms of speed, quality and the ease of doing business.

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• Effectively manage multiple relationships with customers, dealers, sales team and other internal departments.
• Support multiple teams working on new Food and Ag transactions.
• Professionally manage and efficiently process multiple transactions while providing excellent customer service and ensuring dealers’ and customers’ expectations are being both managed and exceeded
• Readily assist the sales team whenever possible to contribute to sales goals
• Support dealers and customers in their business activities, including answering questions and providing service as needed.
• Accurately and efficiently process dealer and customer facing documentation
• Answer and proactively place telephone calls focusing on effective and efficient communication as a basis for dealer and customer satisfaction
• Identify opportunities for sales and support process improvements and provide follow up on these suggestions

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

• 1 years of experience in operation sales support processes, Finance preferred
• Positive attitude, professionalism and personal integrity
• High energy, enthusiasm, motivation to learn and drive for success
• Strong ability to multi-task while maintaining a high level of professionalism and attention to detail
• Desire to thrive in a fast-paced work environment
• Strong negotiation and organizational skills
• Ability to quickly make accountable decisions and effectively communicate those decisions in a professional manner
• Excellent communication skills – both verbal and written
• Ability to interact well with others is critical to success in this role. Candidate must be able to work well within a high performing team environment, as well as be willing to partner with others to achieve common goals

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Desired Primary Work Location: Des Moines, IA

Other Acceptable Work Locations: Wayne, PA

Applicable Pay Range

$47,839.34 - $71,759.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: December 10, 2023
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• #LI-BENNETT
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Bennett Mario via bennett.mario@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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