What are the responsibilities and job description for the Administrative Assistant I position at DM Clinical Research?
Administrative Assistant I
The Administrative Assistant I works in tandem with our clinical research staff and multiple other departments to provide excellent customer care to patients participating in our clinical research trials.
DUTIES & RESPONSIBILITIES
- Checking patients in at the front desk.
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute emails, correspondence memos, letters, faxes, and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Provide administrative support to the site management and the clinical staff.
- Properly and timely escalate all administrative issues to be resolved in a professional and efficient manner
- Manage office supplies
- Sanitizing
- Assist in Opening and Closing the clinic as needed
- Clincard payments (office visits, eDiaries, safety calls)
- Scheduling transportation for patients to and from site
- Preparing the patient lobby
- Managing patient scheduling
- Any other duties/ tasks assigned by the manager
KNOWLEDGE & EXPERIENCE
Education:
- High School Diploma or equivalent required
Experience:
- Previous experience working in a medical office
Credentials:
- N/A
Knowledge and Skills:
- Proficiency with computer skills required.
- Able to handle multiple tasks at a time with attention to detail.
- Must be reliable and have strong communication skills
- Able to work in a fast-paced environment with the flexibility to handle various duties and projects at one time
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