Director of Product Assurance - North America

DNV’s SCPA Business Area is looking to hire a Director of Product Assurance. In this pivotal role, you'll report to our Americas Regional Manager and manage our Product Assurance team for North America.

This role will serve as the primary liaison between our regional team, Global Product Assurance team, and Notified/Designated Body units for all accredited Product Certification schemes. In this role, you will oversee both medical devices and industrial products service lines, ensuring compliance with regulations such as EU Medical Device Regulation (MDR), MDSAP, ISO 13485, Pressure Equipment Directive (PED), ATEX, IECEx, CPR, MD, and other international standards.

As Director of Product Assurance, your responsibilities will include aligning our vision with SCPA Strategy for growth and development, maintaining transparency and visibility of projects in accordance with accreditation rules and customer expectations. You'll collaborate closely with local sales leads and management to develop market areas in line with Tactical Sales Plans, while also expanding your impact across DNV's global network by collaborating with counterparts in other regions, Global Compliance Unit (GCU) members, and Notified Body units in Norway.

As a leader in global procedures, you'll ensure activities consistently meet standards and actively engage with Quality and Compliance roles to drive continuous improvement processes. Additionally, you'll lead the development of the Annual Operating Plan for all Product Assurance services, providing critical analysis of market dynamics, trends, and KPIs.

This position is preferred to be based out of DNV offices in Katy, TX. (Houston, TX. area) location, but will also consider DNV Offices in Cincinnati, Medford, Phoenix, Austin, Dallas, Detroit or Columbus with flexible work arrangement (home/office).

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid/remote opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
  
  **Benefits vary based on position, tenure, location, and employee election**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houston’s best places to work in the 2022 Houston Business Journal – Best Places to Work competition.

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About DNV

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What You’ll Do

• Annual Operating Plan Development – Setting Target Revenue (in concert with Sales targets), expenses, & Work Force Plan (WFP) for all Product Assurance sectors
• Business Unit Risk Management – Identifies risks to business unit, works with Regional Quality and Compliance Responsible
• P&L accountability – Oversees P&Ls for North America (Revenue & Expense), Medical and Industrial services
• Oversees Recruitment process – guides recruiters and hiring selection process
• Oversees On-boarding process – guides resource and competence managers for new personnel development
• Performance management process (Unit and personnel MIPs) – Overall business unit goals
• Customer Satisfaction KPIs
• Employee engagement monitoring and KPIs
• Internal quality (CoC, DMS, CoI, etc.)

What is Required

• Bachelor’s degree in a relevant field and 5 years of TIC area management, preferably in product or personnel certification
• In Lieu of degree, a minimum of 8 years of TIC area management, preferably in product or personnel certification
• Strong technical knowledge in TIC industry market space, particularly medical devices and industrial equipment, as documented by work experience
• Proven record of sales and marketing practices strongly preferred
• Demonstrated experience implementing business visions into operating services
• Leadership experience with recruitment, onboarding, and team development
• Experience integrating new organizations and teams a benefit
• Self-learner, avid reader, interested in technical and scientific topics.
• Strong written and verbal English communication skills (Additional language skills advantageous due to the regional scope of the role).
• Willingness to travel up to 25% of the time, occasional overnight
• We conduct a pre-employment background check and drug screen.