Flight Coordinator (Customer Service)

What you'll do: Reporting to the Unit General Manager, you'll represent DO&CO's high-end products and liaises closely with the international airline partners ensuring that the assigned flights are delivered efficiently according to the client's requirements. You will be primarily accountable for overseeing the loading of new outbound catering and the offloading of the inbound old catering - performing aircraft galley checks and truck checks to ensure a flight has been correctly serviced as well as following up with the team of food packers and ensures accuracy of the deliveries.What We Offer:   A salary that matches your level of expertise Health Care 401K. Full-time employees are eligible for full benefits; Medical, Dental & Vision  A wonderful workplace to call home, events, fun colleagues, and work/life balanceA business where you can have a real impact, we’re not afraid of new ideas! Genuine career development opportunities, both nationally and internationally The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market A day as a Flight Coordinator: Maintain professional communication with different channels and distributes all incoming operational information to the affected departments.Ensure production processes, quality standards, deadlines, and accuracy are met to hand over DO & CO’s high-end products to their aircraft crew in person without delays.Ensure products and trolleys always meet the utmost quality standards and the delivery is done according to the customer’s instructions.Conduct physical counts and pack additional equipment or products.Identify procedures that can be improved and put forward suggestions for more efficiency and customer care.Confirm special meals and the correct number of meals for each flight are ready, packed, and assigned correctly.Work alongside a team of Food Packers with a Hands-on approach and assist in assembly line when necessary, setting up trays, preparing and packaging food inside a cooler/refrigerated area.Who we are:  We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO&CO offers gourmet entertainment all over the world. We operate in 31 locations, 11 countries, and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations. Who you are: A minimum of 2 years of related work experience preferably in customer service is beneficialMust have a valid driver's licenseComputer literate We want you to be you. Tattoos are cool, your hairstyle is yours, not ours. Basically, we don’t want to change who you are because we think the best hospitality comes from people who can be themselves and show their personality. Our team is diverse, representing more than one  race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. That’s what makes our team so special.   We want you to be you. Tattoos are cool, your hairstyle is yours, not ours. Basically, we don’t want to change who you are because we think the best hospitality comes from people who can be themselves and show their personality. Our team is diverse, representing more than one  race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. That’s what makes our team so special.

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