What are the responsibilities and job description for the Client Account Manager position at Dogs On The Run?
About us
Dogs On The Run is a Certified Woman Owned; Small Business that offers a pet care concierge service. We exist to help families connect with experienced pet care professionals. DOTR offers a valuable advantage that allows pet parents to explain what their needs are and feel confident knowing that Dogs On The Run will exceed their expectations by referring them to only the BEST professional for their specific needs.
We are looking for a Client Manager to join our team and provide exceptional service to our clients. The successful candidate will be responsible for building and maintaining relationships with our clients, understanding their needs and providing solutions that meet their requirements. The Client Manager will also be responsible for managing client accounts, resolving any issues that arise, and ensuring that client expectations are met.
Responsibilities:
- Develop and maintain relationships with clients.
- Provide customer service and support.
- Identify client needs and develop solutions to meet those needs.
- Manage client accounts and ensure customer satisfaction.
- Monitor client accounts to ensure accuracy and timeliness of information.
- Develop strategies to increase customer loyalty and retention.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Travel requirement:
- No travel
Work Location: In person
Salary : $20 - $23