What are the responsibilities and job description for the Assistant General Manager position at Dogtopia?
Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will assist our General Manager to lead the team as an Assistant Manager. This is a role for someone with team management skills who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Customer Service and Presentation:
As the Assistant Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
- Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
- Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
- Keeps the team members engaged in their duties
- Strive for high customer review ratings!
- ENJOY your team! GROW your team! And PLAY to your fullest potential
Financial and Administrative:
- Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Actively communicates team developmental needs and issues to management to ensure growth
- Develops team in up-selling and using dog evaluations to grow revenue
- Communications any concerns or needs to General Manager proactively and partnering after attempting to resolve issues
- Work with team to assure our Quality of Care sets the standards for dog care
Team Management:
- Assist in creating staff schedules and helps monitor daily schedules
- Maintains optimum staffing and development with all employees
- Leads by example by coaching all on contributing to a positive team-oriented culture
- Delivers written performance reviews and gives employees positive acknowledgment when due!
- Help coach the staff on our Dogtopia-isms
- The Rules by which we, as DOGTOPIANS, live are:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like it’s the Most Exciting Day Ever!
- Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty-gritty complete.
- Maintain and update cleaning schedule, along with holding themselves and the team accountable to Dogtopia’s safety and cleaning standards.
- Inventory Management of cleaning, dog, and First aid supplies.
- Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Benefits:
- It’s always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, Dynamic team culture
- Career progression based on performance
- Additional certification programs are available
- Competitive wages with flexibility in scheduling
- Paid time off, medical benefits, and company incentives
Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.
