Account Manager

It's more than job. It's a passion.

Doka is one of the world’s leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 6,000 people in over 70 countries.

Job Description – Account Manager - North Carolina

The Account Manager will develop and maintain a sales territory consisting of a defined sales goal, which may be subject to change. He/she will be accountable for retaining existing accounts and growing business while maintaining strong and trusting partnerships with customers. He/she will be a strategic partner in expanding Doka USA’s presence within the designated territory and will be accountable for maximizing sales that broaden Doka USA’s position in the market.

.

Responsibilities

• Identify potential customers and make cold calls that result in meetings and convert prospects into actual sales.
• Develop both new and existing accounts and expand business through face-to-face contact with the customers.
• Maintains a customer/prospect database that contains the names, addresses and actual phone numbers of actual and prospective accounts as well as all of the names of the officers and key office and field personnel that represent these customer/prospects. Regularly uses and maintains customer/prospect database (Victori).
• Communicates clearly and collaborates with engineering, as required, to insure accurate proposals.
• Prepares proposals and obtains appropriate managerial approval.
• Drafts final proposals, insuring management approval and customer signatures are obtained.
• Presents proposals while selling the features and benefits of our products to close sales.
• Partners with engineering for jobs under contract and obtains approved drawings.
• Conducts regularly scheduled jobsite service visits instructing the workers in the proper and safe utilization of equipment thereby shortening their learning curve. Ensures that the customer is satisfied with the equipment and the production he/she is obtaining and insures proper recording and coordination of shipments and returns.
• Entertains customers as required and as appropriate, in compliance with published company entertainment and expense guidelines.
• Accountable for all credit interactions with the customer including obtaining contractor approval of invoices, making adjustments through credit requests and insuring prompt payment, as well as preparing and distributing monthly account status reports. Additionally, he/she settles accounts as soon as possible after the last major return of a project regarding lost material, damaged product, cleaning, freight and final returns.
• Timely and accurately completes weekly sales reports and provides information as needed for backlog and sales projections.
• Visits job sites as required.
• Handles special projects as assigned including participating in company committees/teams.
• Continually builds product knowledge.
• Assists in ensuring safe working practices and a safe working environment.
• Conducts day-to-day business related activities in compliance with all Sales, Engineering, and national policies, procedures and business practices.
• Some overnight travel as required. Additionally, he/she may be called upon to make sales or service calls outside of the designated territory as needed.
• Collaborates with the Sales Manager and Area Manager ensuring company and branch sales initiatives are aligned and achieved.

• High School Graduate.
• Bachelor Degree with a concentration in Business, Engineering or Construction preferred.
• 5-7 years sales/account management experience required. Previous experience within the concrete forming industry a plus.
• Consistently handles confidential information with the highest level of integrity and delivers the highest standards of service to customers.
• Strong interpersonal, communication, organization, follow-up and negotiation skills along with a strong numerical aptitude required.
• Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency.
• Takes initiative, manages time effectively, and manages and adjusts priorities based on business demands.
• Knowledge of the construction industry and its marketplace.
• Ability to read and interpret blueprints.
• Excellent communication skills including an excellent command of English (speaking, reading, writing).

Qualitative abilities including strong analytical skills, technical proficiency and effective selling and problem solving skills.

Strong computer skills including proficiency using Microsoft Office applications, (Word, Excel and Power Point).

Willing and able to learn new computer systems, products, concepts and techniques as well as an eagerness to keep abreast of customer, industry and competitor developments.

• Self-motivated, assertive, team player with a strong work ethic, able to work independently in a results-driven, fast-paced environment.
• Understands how the branch sales, business development activities and account management of Doka USA impact the corporation worldwide.

All your information will be kept confidential according to EEO guidelines.