What are the responsibilities and job description for the Night Audit position at Dolphin Hotel Management - Bilmar Beach Resort?
Every team member of Dolphin Hotel Management has unique skills and contributes daily to improving our business and relationships with each other, our guests, and members of the local community.
If you are interested in joining our dynamic team, explore the opportunities available below.
At the Bilmar Beach Resort, we are committed to offering and maintaining the best accommodations and amenities to our guests. To accomplish this, we utilize our team of highly dedicated and skilled employees. On behalf of Dolphin Hotel Management, we are glad you have chosen to become a part of our team and look forward to having you become a part of a group dedicated to providing our guests with the best hospitality and service. We are second to none!
If you are interested in joining our dynamic team, explore the opportunities available below.
At the Bilmar Beach Resort, we are committed to offering and maintaining the best accommodations and amenities to our guests. To accomplish this, we utilize our team of highly dedicated and skilled employees. On behalf of Dolphin Hotel Management, we are glad you have chosen to become a part of our team and look forward to having you become a part of a group dedicated to providing our guests with the best hospitality and service. We are second to none!
Job Summary:
Supervisor on duty during the 11pm – 7am shift ensuring the proper accounting of the day’s receipts, charges and room reconciliation is accurate. Front desk duties including checking guests in and out. Working with security to ensure the comfort and safety of the guest. Assist co-workers and guests as needed. Give exceptional guest service.
Essential Job Responsibilities:
- Ensure an environment in which high standards of customer service and quality exist for our guests.
- Complete nightly audit duties including the closing of the day in property management system.
- Reconcile direct billing and credit card payments for room charges.
- Check guests in or out with courtesy and accuracy
- Evaluate situations in coordination with the security person on duty including noise complaints, disputes, and unauthorized persons with the goal of de-escalation of the situation with a win-win goal.
- Work with security and/or local authorities to trespass persons when the situation is the only recourse.
- Complete and electronically distribute Night Audit/MOD report at the end of every shift.
- Comply with all safety requirements of the job and company policies.
- Respond to guest and co-worker requests with 10 minutes of the call.
- Communicate effectively and professionally in person and over the radio.
- Put the needs of the customer first while maintaining a positive attitude.
- Acknowledge all guests and co-workers within 15 feet and speak to them within 5 feet.
- Exemplify the Dolphin Hotel Management Standards of Excellence.
Necessary Skills and Attributes:
Excellent verbal, comprehension, listening and problem-solving ability.
Understanding of accounting processes and knowledge of Microsoft Excel
Guest and co-worker relations.
Ability to multi-task and set priorities.
Formal Education:
High School Graduate with some college preferred.
Experience:
2 years Front Desk with previous Night Audit preferred.
Physical Requirements:
While performing the duties of this job, the employee is regularly to sit, stand, bend, and walk. Use of hands to finger or feel objects, tools, or controls, lift boxes, bags and supplies, lift weight up to 25 pounds. Talk, hear, and have vision abilities to be able to use a calculation and computer systems.
Night Audit
Home2 Suites -
Salem, NC
Night Audit
BBL Hospitality -
East Greenbush, NY
Night Audit
Westin Beach Resort Fort Lauderdale -
Fort Lauderdale, FL