Concierge

Dominican Village is a not-for-profit, senior living community and assisted living residence founded in 1992 by the sisters of St.

Our mission is to provide a supportive environment in which the sacredness of life and the dignity of each person are held in the highest regard and to offer its residents a choice of programs and services which foster independence, promote physical, mental, emotional and spiritual health, and maximize opportunities for socialization.

We are currently looking for a Concierge to join our Concierge Department. The Concierge is responsible for meet and greet all residents, visitors, vendors and outside agencies in a friendly, helpful manner, triage of all telephone calls and deliveries and ensure patient and all imminent issues are escalated to appropriate personnel.

Responsibilities :

• Provides outstanding customer service to all residents, family members, responsible persons, and visitors to the residence
• Monitors the safety of the residents through monitoring alarm systems, emergency call systems, fire, and security. Responds to emergency calls by contacting proper personnel and, if necessary, an ambulance.

Responsible for the daily stick check for MQRP

Responsible for greeting all guests / visitors / PDA’s and entering into the Easy Lobby System; ensures visitors apply identification sticker to outer garment.

Provide new PDA’s with info booklet for working at DV

Responsible for the proper completion and distribution of unusual occurrence reports, and resident status update reports.

Records and files residents’ absence / return forms

• Monitors sign in and out of keys to employees
• Serves all departments in the collection of monies for services, trips, purchased, lounge tickets, stamps etc. Handles signup sheets for trips and special transportation.

Is responsible for all monetary transactions and reconciliation of such in cash register

• Schedules in-house doctor's appointments for the residents
• Responsible to identify and report any situation at Dominican Village that may result in injury or loss for any resident, employee, volunteer and / or visitor.

This responsibility includes the identification and reporting of any risks or incidents that may affect the business practices and successful operation of Dominican Village

Performs various clerical duties and other related functions as may be required

Education / Experience / Licensure / Requirements :

Associates degree and a minimum of one (1) related experience or the equivalent combination of education and experience.

Experience with multiple telephone lines, excellent customer service and telephone etiquette. Proficient in computer software such as Microsoft Suite, POS, etc.

• Open availability to work weekends and holidays
• Ability to maintain a clean and professional appearance per Dominican Village policy

Job Types : Full-time / Part-time

Salary : $16.00 hourly

Standard shift :

Flexible Shifts Available

Benefits :

• 401(k) matching
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location : In person

Equal Opportunity Employer : Dominican Village is committed to fostering an inclusive workplace and proud to be an equal opportunity employer.

All applicants and employees are considered without regard to race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability, in compliance with state and federal laws.

Last updated : 2024-05-04

Salary : $16