Manager -Safety & Loss Prevention

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Regional Team. This manager will lead an internal team, which must maintain proactive and forward-thinking relationships both within the Company and within our franchise system. The incumbent will be responsible for ensuring timely and appropriate responses for all safety and loss prevention incidents faced by the store operations teams. The incumbent will lead with predictive and preventive approach designed to successfully mitigate theft and promote safety. As such s/he must establish a strong culture of country-wide best practices, professionally planned, designed and implemented mitigation strategies, proactive well managed site audits and excellent training and prevention programs.

Responsibilities and Duties:

• Manage Safety and Loss Prevention Regional Team
• Set goals and objectives for the Team which drive a safety culture and preventative mind-set.
• Establish effective working relationships within all levels of the Company
• Establish, review and support implementation of safety and security procedures for Domino’s Pizza and Team USA as well as facilitate collaboration with the franchise system.
• Provide professional best in class proactive solutions and engagement with TUSA and Franchise Partners
• Support for all incidents within scope
• 24/7/365 readiness for emergency situations, which can include:

o Brand Protection – responding appropriately to any issue which might cause harm to the Domino’s Pizza Brand or system by assessing all the facts, coordinating with appropriate levels of the Company, and executing mitigation efforts;

o Criminal Activity – immediately gathering all relevant facts, coordinating with local authorities, and assisting Franchisees or Team USA with aftermath; and

o Injury Response – immediately gathering all relevant facts, coordinating with certain levels of the Company, and effectuating appropriate response.

• Be part of a project team with the Managers of Loss Prevention, Corp Security, and Safety in order to implement improvements to Safety and LP Region facing processes.
• Monitor security incidents and escalated customer care complaints to ensure investigation and follow up is completed appropriately.
• Respond appropriately and timely to field calls from franchisee related to security and safety issues.
• Serve as the final coordinator for TUSA and Franchise Safety and LP issues which require escalation above region.

Coordinate with all levels of the following internal and external functions:

• Risk Management;
• Legal counsel;
• PeopleFirst;
• Franchise Ops;
• Team USA;
• Supply Chain;
• Police and other governmental agencies.

• 
  At least 10 years of relevant experience, including several years of senior-level loss prevention experience and or managing a team of professionals.
• Must demonstrate ability to handle emergency situations with the right mix of calm and urgency.
• Must have significant investigative experience.
• Must be able to effectively lead a team of multiple team members located in different states.
• Proven ability to set strategic direction and develop operational plans.
• Should have experience with business continuity planning, auditing, and risk management.
• Must have strong working knowledge of pertinent law and the law enforcement community.
• Must have a solid understanding of information technology and information security.
• Proven conflict management skills.
• Able to work with highly confidential information.
• Experience with and ability to effectively manage high-stress and high-stakes situations.
• Strong computer skills, with familiarity in using Microsoft Office suite applications (particularly Word and PowerPoint).
• Strong decision making skills.
• Able to effectively communicate and work with all levels of the Company and management.

All your information will be kept confidential according to EEO guidelines.