What are the responsibilities and job description for the Lead Customer Service Representative position at DONIA LLC?
Description of Roles and Responsibilities:
· Representative helps customers with complaints, questions, gives customers information about products and services.
· Maintaining a positive, empathetic and professional attitude towards customers at all times
· Responding promptly to customer inquiries
· Communicating with customers through various channels
· Acknowledging and resolving customer complaints
· Processing orders, forms, applications, and requests
· Keeping records of customer interactions
· Providing feedback on the efficiency of the customer service experience
Mandatory Requirements:
· High school diploma or equivalent
· Ability to stay calm when customers are stressed or upset
· Comfortable using computers
· Experience working with customer support
Reference Number: LC06162023
Other Notes:
Resume must stand alone in demonstrating qualifications and experience.
Please take a moment to review the job details, including qualification requirements, location, duration, and pay rate, before you apply.
Please complete the screening questions for your application or include a cover letter with more information for us and the hiring team to consider.
We encourage you to complete the Skills Tests to demonstrate your skills.
Where required, consider submitting proof of licensure with your application.
Where applicable, consider including samples or examples of your work that demonstrate your capabilities with your application.
Where relevant, please include your LinkedIn page, at least 3 professional references, a copy of your diploma or other proof of licensure/professional certifications, and your USC / GC / H4 / H1B. We do not accept C2C applicants without this information.
Your application must have your full legal name and current contact information.
There may be cases where the hiring team requires two or more professional references with application.
We partner with companies to offer and deliver projects and solutions to our clients Some positions may be hired through our partners.
(Ref#LC05182023)
Why work with us:
At Donia, we foster a culture of growth. We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity. We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions.
About us:
We are a Business Management Consulting, Staff Augmentation and Workforce Solutions firm.
Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work
We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies – strategizing and putting together specialized teams that can tackle any project
Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals. Let us know how we can use our Business Consulting and Staff Augmentation and Workforce Solutions expertise to help you
About our Benefits Program
All Donia LLC full-time staff have access to our benefits program. Features include but not limited to:
- Health insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 401(k) Plan
- Disability
- Life insurance
Donia LLC is an equal opportunity employer
Job Types: Full-time, Contract
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Did you review and are okay with the job details - including qualifications requirements, location (including In-Person as applicable), duration, and pay rate W2? [Response Required]
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $22
