Absence & Case Management Manager

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

We are currently growing our North America team and are seeking an Absence & Case Management Manager to join our talented team!

This role may be located at our Bismarck, ND; Gwinner, ND; Wahpeton, ND; West Fargo, ND or Statesville, NC locations.

This position will serve as a subject-matter expert and consultant on the holistic leave of absence (LOA) experience and process, including related services, such as pay during LOA (short-term disability, workers compensation) and accommodations/RTW processes. This will include LOA operational support, and providing expertise and guidance on process standardizations, improvements, and enhancements, while ensuring compliance and proper documentation regarding all applicable laws and regulations.

This role will also support all non-LOA time away from work (TAFW) benefits, including vacation, short-term and long-term disability (STD and LTD), sick pay, and company holidays. This will entail direct support of the overall strategy, and operationalizing these benefits across the organization, including some project management.

The qualified candidate will have:

• Education required: Bachelor's degree or strong absences management experience may be considered in lieu of degree.
• Travel required: <10%
• Experience: 5 years leave of absence experience, human resources or benefits operations experience in a large organization.

Experience in designing and implementing strategic changes to the overall LOA process and operations model, with a focus on the customer experience.

• Strong customer service background.

Preferred Qualifications

• Understanding of HR functions and systems (SAP, GHRIS/HASS).
• Experience and clear understanding of workers compensation, safety, or medical case management.
• Process improvement mindset & commitment to customer service excellence.
• Exceptional teamwork and interpersonal skills; enjoys working with multiple customers; is enthusiastic, positive, and customer oriented professional.
• Ability to anticipate, respond to, and exceed customer needs and act on customer feedback with a sense of urgency.
• Handle sensitive information in a confidential manner with high integrity and discretion.
• Demonstrated ability to produce accurate work product and strong detail orientation.
• Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Advanced analytical skills to resolve problems quickly and to continually review and change practices for maximum efficiencies.
• Ability to work in a fast-paced environment with short deadlines.
• Advanced knowledge of state and federal laws concerning leave types.

Doosan Bobcat is proud to be an Equal Opportunity and Affirmative Action Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• absence experience, human resources or benefits operations: 5 years (Required)
• design/implementation of LOA process and operations model: 5 years (Required)
• workers compensation, safety, or medical case management: 5 years (Required)
• HR functions and systems: 5 years (Required)
• knowledge of state and federal laws concerning leave types: 5 years (Required)

Work Location: One location