Service Technician

POSITION OVERVIEW

dormakaba is seeking an experienced Service Technician to join our Service team. This position will be responsible for the install and service of a variety of doors and related materials, equipment, and control devices. This role will find ways to satisfy the needs of our customers beyond basic expectations, leaving a positive impression that aides in the efforts to create strong customer relationships.

PRIMARY DUTIES

• Carrying out corrective service and preventative maintenance on a range of equipment in a professional and customer-oriented manner
• Installing dormakaba equipment in commercial buildings
• Servicing customer equipment to the customers’ ongoing satisfaction and setting minimum performance standards
• Projecting a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Maintaining accurate service data through diligent and timely use of all service documentation and technical data
• Managing assigned parts and consumable stocks effectively
• Communicating with Sales and Service management about customer complaints and sales opportunities

REQUIREMENTS

• Valid current driver’s license
• Mechanical knowledge, 3-5 years of relevant experience
• An exceptional candidate would have an Electrical license or knowledge of basic electronics and electrical theory, principles of microprocessor-controlled equipment and multi-meter instruments, or AAADM certification
• Understanding of mechanical and electrical equipment
• Ability to troubleshoot mechanical and electrical issues
• Ability to professionally communicate with clients, managers, and coworkers

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba’s core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
• Ability to communicate effectively with clients, managers, and coworkers
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

WE OFFER

• An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
• Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
• Career fulfillment with growth and development opportunities
• Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.