Mobile Device Management (SOTI MDM) Consultant- REMOTE WORK

The ideal candidate should have the following

• Technical Skill as a Subject matter expert
• Team Player with Leadership qualities
• Project handling skills/time sensitivity
• ITIL & Scrum Foundation 

Technical Skills & Qualifications:

Experience managing MDM (Mobile Device Management) global infrastructure.

Experience managing SOTI MobiControl MDM servers

Experience with Zebra RF Devices, Pick2Voice, and Pick2Light

Experience with Zebra specialty label printers

Experience with Stay Linked servers

• Maintain, Manage, Update & Support the SOTI mobile device management solution (MDM) and connected devices
• Support the Design and Architecture of the SOTI mobile device management platform with the Customer
• Support & Maintenance (including proactive checks, and compliance levels), configure and onboard new RF guns and thermal printers
• Add/remove the devices from the console including requesting and maintaining security service accounts required for all devices to operate
• Testing of the operating system; security upgrades (including Zebra & Lifeguard updates), firmware & drivers
• Deployment of the operating system; security upgrades, firmware (Post Testing) & drivers
• Troubleshoot devices related end to end issues for supported backend applications & systems
• Support & Maintenance (preventative maintenance including proactive checks and compliance levels, spare kits, etc.) of specialty printers, drivers & the print queues
• Design, Architecture & Recommend Compliance Levels, Process & Roadmap for RF Devices, specialty printers
• Maintain N-1 currency and compliance for RF Devices, specialty printers & Pick2Voice devices including hot spares
• Maintain the physical asset inventory (including peripheral devices, maintaining spare RF and printer devices, ensuring working spares are always pre-configured, charged, tested regularly, etc., and readily available for use when required by the business), and publish reports 
• Leverage the existing software & instance contracts and report/update for renewals
• Vendor coordination, management, and escalation support (RMA Repairs and Returns)
• Coordinate with the major incident management team for effective problem management and root cause analysis.

Regards,

Raj Dakshinapu
Recruiter,  Dotcom Team LLC
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