What are the responsibilities and job description for the Store Manager position at double kwik?
Store Manager
Department: Corporate/Food Service
Job Status: Full Time
FLSA Status: Exempt
Reports To: Regional Director
Grade/Level: 1
Amount of Travel Required: 5-20% (within 75 miles)
Job Type: N/A
Positions Supervised: N/A
Work Schedule:
Rotating shift schedules, as management requires
POSITION SUMMARY
Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state, and local laws and ethical business practices
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order.
Professionally and promptly respond to all customers’ concerns or issues.
Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
Communicate, train, and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer-focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish, and communicate performance expectations and conduct timely and effective performance reviews.
Document performance issues and take appropriate disciplinary action, up to and including termination.
Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy, and fun.
Manage sales goals against budget and prior year by providing prompt and friendly customer service, building check averages through team member training on products and sales execution.
Seek additional sales through traditional and nontraditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget and prior year; ensure food, labor, and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System.
Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties.
Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant always meets safety and security standards; oversee preventative maintenance and repairs when necessary.
POSITION QUALIFICATIONS
Competency Statement(s)
•
Active Listening - Ability to actively address, convey, and understand the comments and questions of others.
•
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
•
Energetic - Ability to work at a sustained pace and produce quality work.
•
Enthusiastic - Ability to bring energy to the performance of a task.
•
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
•
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
•
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
•
Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
•
Communication, Oral - Ability to communicate effectively with others using the spoken word.
•
Conceptual Thinking - Ability to think in terms of abstract ideas.
•
Accuracy - Ability to perform work accurately and thoroughly. Basic accounting and cash management skills including invoice reconciliation, debit and credit review, and financial statement analysis.
•
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
SKILLS & ABILITIES
Education:
Bachelor's Degree (four-year college or technical school): Preferred
Experience:
Three plus years of experience: Preferred
Other Requirements:
Serv-Safe/Local or State food Service certification required.
Ability to use and wear safety equipment (MSDS information will be provided)
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Lift/Carry
Stand
F
Walk
F
Sit
F
Manually Manipulate
F
Reach Outward
F
Reach Above Shoulder
F
Climb
O
Crawl
O
Squat or kneel
O
Bend
O
11-20 lbs
F
21-50 lbs
F
51-100 lbs
F
Push/Pull
12 lbs or less
F
13-25 lbs
F
26-40 lbs
F
41-100 lbs
F
Other Physical Requirements
•
Vision (Color, Depth)
•
Sense of Smell
•
Ability to wear Personal Protective Equipment (PPE) - as required by Company Policy and job location or situation.
WORK ENVIRONMENT
Must be 18 years of age or older
Must have reliable transportation
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.
Ability to manage with no supervision
Work with phones, computers, fax machines and copiers
Must have a valid U.S driver’s license, and acceptable motor vehicle record.
Must be able to successfully pass a criminal background check
Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery.
Prepared By:
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The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
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