Client Success Consultant

(This position is open to candidates residing in Texas. We work remotely, but we have an office location in Austin, TX for use at our employees' convenience. We have no plans to return to the office on a mandatory basis.)

Do you want to create long-term, trusting relationships with clients who are passionate about education? Come join a team where you can Fly the Airplane, not just be a passenger in the back. We're a growing tech consulting company looking to expand our Client Success team and identify more areas of work that make an impact. You'll listen intently to feedback, and we'll strategize on how we present approaches to meet our clients’ evolving technical needs. Sound interesting?

If so, we're looking for a hard charger like you, who can:

• Establish new relationships and nurture them into lifelong clients, keeping them “sticky” by choice – be the client’s voice within Double Line
• Work with existing clients to identify opportunities for our account executive team 
• Leverage our excellent execution to create a network of referenceable clients

Bonus points if you're bringing knowledge of or really want to learn the following:

• Technology Services or other consultative sales
• Working with clients to create long-term visions and strategies
• K-12 education, higher education, and not-for-profit organizations

We do not want you to make the leap without knowing what we need, so here is how we define success for this position:

• Maintain a book of business with an 85% health score
• Contribute to a team Net Promoter Score (NPS) score of 50
• Qualify sales opportunities for a 48% existing customer growth metric

In return, we offer:

• A mission-driven company with a long-term focus on helping the world by untangling the technical knots that plague state and local governments, particularly in education, healthcare, and similar fields
• A home where your voice matters and you can affect real change
• Direct connection to the Executive team where you can help drive the future of the client success department
• An employer who cares about you, makes sure you're engaged with exciting work, and offers robust benefits, 401k with employer match, and a great culture

We need to know - can you make this happen? If so, we definitely need to talk to you.

Double Line understands the importance of creating a safe and comfortable work environment and encourages individualism and authenticity in every member of our team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Double Line does not currently offer relocation assistance.