What are the responsibilities and job description for the Hotel Houseman position at DoubleTree by Hilton Ann Arbor North?
The Houseman is responsible for maintaining the cleanliness of guest corridors, elevators, assisting the housekeepers and all assigned areas. He/she is responsible for delivering items to guest rooms (luggage, irons, coffee, etc).
RESPONSIBLITIES:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with Linchris Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
DUTIES:
- Walk assigned floors at beginning and end of shift; remove newspapers, trays, remove trash and/or linens and note any areas that need immediate cleaning.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Use daily checklist to complete projects listed below as assigned.
- Elevator lobbies
- Glass tables
- Furniture
- Ice Machines/Vending machines
- Elevator doors/frames
- Service landing/linen closets
- Stair wells
- Polish floors
- Other projects as assigned by management
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle items for "Lost and Found" according to the hotel standards.
- At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
- Report maintenance issues to Housekeeping Supervisor/Manager.
- Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
- Pick up any Room Attendant's dirty linen or trash as needed.
- Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
- Vacuum guest corridors.
- Assist Housekeeping as needed (i.e. bed-boards, roll-aways, flip beds, etc.)
- Deliver any clean linen to assigned sections, if applicable.
- Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
- Attend meetings/training as required by management.
- Perform other duties as requested by management.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Ann Arbor, MI 48105: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning: 1 year (Preferred)
- Hotel Housekeepers: 1 year (Preferred)
Work Location: One location
Salary : $14 - $15