Hotel General Manager - Franchise

Job Requirements

385 Room Hotel Converting to Doubletree by Hilton in Late Summer 2024

 

GENERAL MANAGER

 

Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and manages several properties throughout Eastern United States and Canada.

Radisson JFK, one of Vista Property Management’s portfolio of hotels, is looking for a hotel General Manager to lead a brand conversion to Doubletree by Hilton. This is an excellent opportunity to join a growing hotel as a strategic business leader. By bringing your expertise and passion you will help us achieve our vision to provide excellent guest service. This property is a mid-size full-service airport hotel featuring restaurant, lounge, meeting rooms and banquet space.

This 385-room hotel is ideally situated in the New York City/Metro Area near JFK/Queens. This branded, full-service hotel is a blend of elegant, yet casual ambiance with warm sincere personal service. This property is central to the very best that New York has to offer, giving our guests multiple options to get out and explore the city, any time of the year.

 

     DUTIES & RESPONIBILILITY

• Holding associates accountable
• Writing monthly, accurate reports
• Motivating associates, driving team, and mentality to exceed expectations
• Candidates should possess the drive, creativity and ability to develop his or her direct reports.
• Applicants must be self-motivated, enthusiastic and enjoy working in an environment that promotes autonomy, accountability and teamwork.
• The GM must demonstrate professional and motivational image to associates, guests, sales accounts, local community representatives, vendors, and competitors at all times. 
• This position will report to, and work closely with the corporate team.
• Serve as first point of contact for regional/home office sales support to hotels in the region.
• Coach mentor, cultivate, and motivate a team of sales professionals to effectively optimize profit.
• Assess strengths/challenges of operations team and support Directors of Sales.
• Visit competitive hotel set in region to analysis and knowledge base.
• Monitor and communicate industry trends within assigned market.
• Ensure Sales Teams are utilizing key information to make strategic selling decisions (e.g., STR Report, GRO, Delphi, ONQ.
• Work with Vice President of Operations and Corporate Director of Sales & Marketing to gain support, gather/share information and meet the needs of the hotel.
• Monthly update calls with Home Office.
• Functions as the strategic business leader of hotel departments accountable for achievement of revenue performance and activity goals.
• Evaluate property market performance including effective optimization.
• Assist in developing strategies to achieve target levels of revenue and RGI performance.
• Assist in the creation, review and approval quarterly sales and marketing action plans.
• Participate in crafting and approving annual hotel business plans including revenue and expense budgets.
• Participate in the hiring, orientation, discipline and termination (if applicable) of new employees.
• Provide training assistance to hotels to assure career growth potential.
• Prepares department budgets, monitors expenditures, and labor.
• Develops and implements procedures to improve operations
• Coordinates hotel operations with the sales team and other departments
• Establishes work priorities and goals for each Department Manager
• Coordinates training and development for staff and management
• Procures services from outside agencies
• Establishes costing structure for vendors
• Researches new products and prospective vendors
• Directs and coordinates procurement and monitoring of inventory
• Responds to calls and questions from owners, guests, employees and departments
• Provides quality service to guests, owners and employees.

 

 

COMMUNICATION:

• Conference calls with Regional Team members, Hotel Team, and COO.
• Frequent conference call with all General Managers in the region to share ideas and discuss mutually beneficial strategies.
• Ensure that property Directors of Sales are kept abreast of Home Office and/or regional strategies
• Share industry trends, strategies and news with sales and operational teams.
• Communicate needs of the hotel to both the VP of Operations and Home Office. 

 

FINANCIAL PERFORMANCE:

• Keep abreast of property performance relative to budget, forecast, guest satisfaction, and cost controls.

·        Review, discuss and suggest market segment strategies based upon analysis of the STR and Hotelligence Reports.

• Work in conjunction with Regional Revenue Managers to ensure that sales & pricing strategies are aligned for success.
• Weekly participation in property Revenue Meetings.
• Work in conjunction with the VP of Operations to achieve hotel’s annual operating budget and marketing plan goals. 

 

 

Work Experience

SKILLS NEEDED:

• Must be able to perform the duties outlined within the assigned General Manager Job description.
• Desired 10 years’ experience as a General Manager or Assistant General Manager, but will accept minimum of two years’ experience as a General Manager or Assistant General Manager.
• Knowledge of the selling process, handling objections, employee relations and creating the service culture.
• Aptitude in navigating industry market reports, such as STR, Hotelligence and P/L statements.
• Ability to assist regional teams with strategic deployment, preferred/target account penetration, market focus and long-term selling strategies.
• Ability to mentor and train.
• Ability to multi-task.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience as a GM in a hotel. 
• Utilizes excellent time management skills including planning, prioritizing and follow-through.
• Demonstrate strong guest service orientation and skills.
• Exhibit exceptional communication skills.
• Capable of quickly evaluating alternatives and decide on a plan of action.
• Proficiency in Microsoft Excel, Word and PowerPoint.

 

 EDUCATION and/or EXPERIENCE: 

Prior experience required. Depending on the role degree may be required. The ideal candidate will be a strong creative leader with excellent selling and presentation skills. Must have previous experience as General Manager or Assistant General Manager with both full and select service hotels. Preferred candidates must have an in-depth understanding of group, business transient sales; significant experience in digital and social media marketing; possess strong leadership skills, incisive analytical skills as well as the ability to proactively design strategy with the property and home office team to maximize RGI and GOP; have knowledge of PIP and renovations, have understanding and experience applying revenue management tools, reports, and strategies; and is familiar with brand sales automation systems Delphi, STS.

 

• Must have a BS / BA Degree. CHA preferred, as well.
• Must have 10 years hotel experience as General Manager or equivalent.
• Must have the ability to establish and maintain effective working relationships while understanding and implementing Policies and Procedures.
• Union Experience.
• Airport market experience preferred.

 

 

LANGUAGE SKILLS: 

Ability to read, write, and verbally communicate effectively and professionally both internally and externally. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Well organized, detail oriented with excellent follow-up.

 

PHYSICAL DEMANDS: 

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or listen. The employee frequently is required to use hands to handle or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. While performing the duties of this job, the employee will be required to travel for business related purposes, including but not limited to property visits, trainings and conferences.

Must be able to organize time effectively and work flexible and extended hours if necessary. Must have ability to travel over-night as necessary and maintain valid driver’s license.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Benefits

Health, Dental, Vision, 401K, 401K Match, Employee Discount, Life/Disability

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.