9-1-1 Communications Operator Trainee - Full Time

This is telecommunications work in assessing emergency calls and dispatching public safety and other emergency services to the public with care, speed and dispatch. Work also involves monitoring radios, logging in calls, tracking the status and location of dispatched personnel, and conducting queries and data entry work in the GCIC computer system. Duties involve shift work and possible overtime. This classification has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include but are not limited to:

• Receiving telephone calls and determining the nature of the emergency, the location of the incident and other information necessary for dispatching emergency services
• Dispatching fire, police, sheriff, emergency medical services, and other personnel and equipment to respond to calls
• Providing victims and others CPR instructions and other medical emergency assistance by telephone until responding unit arrives
• Recording case information on dispatch cards, case log sheets, and computer
• Performing vehicle/driver’s license/criminal history checks and related activities on NCIC/GCIC computer for peace officers
• Contacting wrecker services, utility and public safety personnel as requested to respond to emergency calls
• Assisting in training other operators on assigned shift
• Performing other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Educational Development Certificate (GED)

ELIGIBILITY REQUIREMENTS:

• Must be 18 years of age or older
• Must have no record of any felony conviction. (Successful completion of a background check, physical and drug screen, fingerprinting, and other procedures used by police agencies to investigate the background and working history of prospective employees; must sign appropriate forms needed for police agency to investigate background)
• Must be able to type 35 wpm

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possess and maintain a valid Georgia Driver's License (Class C) and a satisfactory motor vehicle record (MVR) if assigned job duties requiring the use of a vehicle
• Certification as a Communications Officer with P.O.S.T. by the end of the probationary period is required; maintain certification
• Certification as an Emergency Medical Dispatcher (EMD) by the end of the probationary period; maintain certification
• Certification in CPR; maintain certification
• Certification as a Georgia Crime Information Center (GCIC) terminal operator by the end of the probationary period; maintain certification

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of or ability to learn county and department operations, ordinances, policies, procedures, terminology, codes, radio signals, and/or materials as they relate to assignment
• Knowledge of or ability to learn applicable federal and state, laws, rules, and regulations as they relate to assignment
• Knowledge of business English, spelling, and grammar
• Knowledge of basic business mathematics: addition, subtraction, multiplication, and division
• Knowledge of or ability to learn the Douglas County geography and the location of important buildings, areas, and landmarks, and county roads and highways, major residential areas, streets
• Knowledge of emergency communications operations and practices
• Knowledge of first aid and CPR
• Knowledge of occupational hazards and safety precautions necessary for the safe operation of equipment, tools, and machinery as required by assignment
• Knowledge of telephone and radio operations and techniques
• Skill in creating, maintaining, and organizing accurate, detailed, and complete records
• Skill in effective inter-personal and public relations excellent oral and written communication skills to explain established policies and procedures the general public
• Skill in managing confrontational situations and the stress and emotional issues related to clientele in a professional manner
• Skill in performing tasks which require attention to detail, and completing assigned jobs efficiently and correctly
• Skill in planning, prioritizing, and organizing work; ability to handle multiple work assignments and deadlines efficiently, accurately, and professionally
• Skill in typing and entering data into a computer system accurately and efficiently; 35 words per minute minimum
• Skill in transcribing tapes if required by assignment
• Ability to apply commonsense to understand, follow, and complete verbal and written instructions
• Ability to communicate and interact clearly and effectively with all those contacted in the course of work in a professional manner, both orally and in writing; establishing and maintaining effective, professional, and cordial working relationships
• Ability to demonstrate compassion and respect in client interactions, with disabled individuals and others needing special assistance; ability to deal effectively with individuals from diverse backgrounds; ability to counsel, empathize, and communicate clearly
• Ability to handle confidential information professionally and to exercise discretion in performing assigned job duties; inability to maintain confidentiality will be grounds for dismissal
• Ability to make sound, independent decisions within policy guidelines by exercising good judgment and intelligent situation-assessment
• Ability to obtain information through oral interviews and interrogations
• Ability to provide instruction and direction; effective leadership skills
• Ability to read and comprehend a variety of documents, memos, instructions, correspondence, policies, et cetera
• Ability to react quickly and calmly under pressure and highly stressful conditions, including life-threatening and crisis situations
• Ability to remain composed, professional, and pleasant in a stressful, fast-paced, high-volume environment; to effectively present information and respond to questions
• Ability to compile information to create clear and concise reports, records, correspondence, and other written material
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to effectively brief supervisors
• Ability to work in a team setting
• Ability to work independently in the absence of specific instructions or direct supervision

Salary: $42,408.08 annually, ($20.38 hourly) plus full benefits package

Resumes must be attached to all notifications of interest and applications to be considered.

Employment Opportunities (Section 13-50)

“The recruitment, selection, appointment and promotion of employees shall be in such a manner as to promote equal employment for all persons without regard to race, age, color, creed, religion, ancestry, gender, national origin, physical handicap or political affiliation or sexual preference.”