What are the responsibilities and job description for the Assistant Guest Services Coach position at Douglas J Aveda Institutes & Salons?
Company Description
About Our Company:
Douglas and Sharon Weaver started the Douglas J family of companies in 1967 with five employees and a passion for the Salon/Spa industry. They wanted to build a location that could pride itself on exceeding the guests’ expectations with every Douglas J experience. Since the initial opening, Douglas J has gone through 50 years of growth, expansion and evolution. We now have 9 locations including Aveda Institutes, Aveda Concept Salons and our Aveda Salon & Spa. We offer a complete menu of services in hair design and color, skin care, nail therapy, and massage therapy. Our foundation and values remain the same; we consistently focus on delivering our guests the high-end experience they deserve.
We are proud to maintain a culture where our employees enjoy coming to work. We consistently promote and support a strong sense of unity, respect and passion. There are many opportunities at Douglas J for staff to participate in continuing education classes in order to continually grow their skills. We provide our employees opportunities to volunteer within their communities and give back. A comprehensive benefits package is offered to our employees to help maintain a healthy lifestyle. We strive to stay progressive in our industry by offering our employees a professional workplace where they feel supported and successful.
Our Location:
Job Description
Ensuring our guests’ salon and spa experience is above and beyond from beginning to end every time.
Do you have an eye for exceptional service? Do you hold yourself and others to a higher standard? At Douglas J, we train our teams to service our guests’ every need and expertly deliver on the Aveda experience.
About The Position:
We’re looking for a day maker; somebody who appreciates the value of going above and beyond and encourages and motivates their team to do the same. At the Aveda Institute, you’ll have the opportunity to work with students and staff on serving our communities and delivering an extraordinary guest experience. As the Assistant Guest Services Coach, you will focus on:
- Supporting the Guest Services Coach with motivating and inspiring students and staff on professional guest interactions and retention
- Providing additional leadership to the guest services staff in the absence of the Guest Service Coach and following up with any team achievements and opportunities
- Orchestrating the student service schedules to ensure proper guest traffic flow
- Providing extensive knowledge of the Aveda products, services, and rituals of renewal to guests, students, and team
- Educating team on new initiatives and products within the Institute and company
Qualifications
What we’re looking for:
- Leadership and role model capabilities and ability to hold others accountable
- An individual who is passion filled and enthusiastic about the guest and student experience
- Ability to work a Tuesday-Saturday schedule, with a minimum of two nights.
- A willingness to serve and the ability to deliver an exceptional experience
- Charismatic, friendly, and personable demeanor; able to connect with others
- Experience working with Aveda products/services/curriculum a plus, but not required
- Professional and fashion forward image
- Ability to thrive in a fast-paced, professional salon environment
Additional Information
Why should you apply?
- Opportunity to support prospective students in pursuing their career aspirations in cosmetology, esthiology, or massage therapy
- Competitive hourly pay
- Parking Stipend
- Affordable insurance benefits and a 401(k) with company match
- Opportunities for advancement
- A company culture focused on service, education, and creativity
All your information will be kept confidential according to EEO guidelines.
