Inside Support Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Inside Support Specialist

Location: Conyers, GA

What we’re looking for:

We are looking for an Inside Service Specialist who will provide assistance to the Systems Warranty Manager with tracking requests for technical support. Provide technical support for refrigeration systems, electrical distribution products, and fueling systems. They are responsible for maintaining a professional link between the Company and the end user in supporting Dover Food Retail products.

What you’ll be responsible for in this role:

• Utilize warranty request system, email, and InContact to receive technical support requests.
• Log and document all calls.
• Provide documentation and information per customer request (Using Integra and Visual).
• Partner with Engineering, Sales (outside and inside), and Parts Department to provide resolution to technical issues.
• Provide training to contractors on our systems.
• Forward more complex issues to Systems Division Warranty Manager for resolution

What are the basic qualifications?

• Associates Degree in HVCAR or an engineering discipline with 5 yrs. of progressive technical experience
• 2 years of experience with refrigeration systems including DX, Glycol, and CO2 booster

To be a great fit for the role:

• Good computer skills (Microsoft Office experience necessary).
• Solid Knowledge of electrical wiring schematics
• Ability to convey complex technical material to people with varying levels of technical ability

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• 
  Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

• What’s in it for you?

• Medical, Dental, and Vision

• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.