Dispute Analyst

Job Description:

In this Global role, you will be responsible for researching and resolving customer invoice disputes, inquiries, credit processing, reconciliations and Global tax deduction resolution by completing research with diligent follow up, inquiries and communication with sales, customer service, order processing, collection, billing teams, outside customers and all levels of management are vital to this role.

You are required to manage multiple concurrent priorities and work to identify opportunities for improvement within our systems and processes with the guidance from the Management Team.

Department/Product Overview:

The GFO Team is currently seeking a Dispute Analyst to support the Disputes Supervisor and Team. This is a Global role that is responsible for researching and resolving customer invoice disputes across multiple lines of business, completing research with diligent follow up. Our primary goal is to ensure disputes are resolved accurately and in a timely manner to ensure payment can be processed and the relationship with the customers internal and external remains intact.

Primary Responsibilities/Accountabilities:

• Ensure the timely resolution of invoice disputes and invoice presentation issues in a Global environment
• Investigate disputed invoices resulting in an appropriate resolution
• Interface with the regional sales coordinators, sales, operations support and strategy to settle customer disputes
• Work well with others, being part of a team, developing, gaining and demonstrating respect for others within the team
• Strive for continuous improvement in the management of the customer hierarchy and all associated processes
• Act in compliance with company goals, policies, and procedures as they pertain to the Dispute role, our collections strategy and specified Accounts Receivable goals and objectives
• Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
• Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes,AR)
• Communicate with internal staff regarding customer payments and issues preventing a timely resolution
• Enter detailed notes and client information in the online collection tool
• Enter and process weekly adjustments within order entry system
• Research and perform special projects and other activities as needed

Knowledge/Experience Preferred:

• 3 to 5 years’ experience in billing or customer service, preferred but open to the right fit for the team
• Degree holder in Business Administration, Finance, Accounting or related disciplines, preferred
• Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
• Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
• SAP, Billing and AR experience a plus
• Basic knowledge of functions related to the research and resolution of claims, problem solver

Preferred Tools/Skills:

• Solid Microsoft suite skills
• Solid Google suite knowledge, including sheets and Docs
• Excellent interpersonal and communication skills
• Maintain a high level of customer service, internally and externally
• Develop a positive working relationship with internal and external stakeholders

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Education Benefits
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

To enter one of our US based offices: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Business Area: FINANCE

Job Category: Finance Group

Union Status:

Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 34785