What are the responsibilities and job description for the Implementation Specialist position at Doyle HCM?
Doyle HCM is a human capital management platform that enables businesses to reduce the complexity and cost of their HR and administrative functions. We quickly identify challenges and design customized solutions tailored to each client's needs.
Our implementation team establishes a supportive client relationship and facilitates the implementation of our client's payroll and tax needs. The Implementation Specialist role ensures that a new client's payroll services are accurately and timely implemented. Recently awarded the Fast 50 award by Columbus Business First, we are continuing to add great talent to our growing team and deliver quality solutions to our clients.
This role needs someone who has payroll experience, which is a must
How You'll Succeed:
- Be an integral part of the sales-to-services handoff to new clients
- Identify client payroll pain points and suggest areas of improvement that Doyle HCM technologies can solve
- Adhere to a client transition project plan for onboarding a new payroll client
- Facilitate data transfer of information from the client’s prior system to Doyle HCM's HRIS and maintain data integrity
- Collaborate with other Doyle HCM departments to manage and resolve issues that may arise
- Ensure all deadlines are met with the implementation schedule and client needs
- Guide new clients towards utilization of their Doyle HCM payroll services and ensure that they are comfortable with the processes
- Resolve client concerns throughout the implementation process
- Maintain deep knowledge of Doyle HCM payroll and suggest ways to leverage the solution to help clients achieve business goals
The Implementation Specialist will be supported by an Implementation Team Lead and receive development, coaching, and training.
Pay Range: $20-$25/hr
Who You Are:
- Passionate about helping provide clarity and solutions to challenges
- Enjoys handling multiple concurrent projects
- The ability to confidently train clients and explain complex concepts to non-HR people so that it's easy to understand
Required knowledge:
- Intermediate knowledge of Payroll & HR disciplines and best practices
- Proficiency with HRIS technology, Internet, and Microsoft Office
- Customer Service/Account Management
Education and Experience
- High School Diploma or bachelor's degree, and/or equivalent experience
- Project Management Skills
Perks and Benefits:
- Employer Paid Medical, Dental, Vision, STD/LTD, and Life Insurance
- 401(k) and Company Match
- Holidays and Paid Time Off
- Employee Assistance Program
- Opportunity for continuous learning
- Childcare reimbursement
- Additional Voluntary Benefits
- A knowledgeable, high-achieving, experienced, and fun team.
Expected Hours of Work:
This role is a full-time position and onsite. Workdays and hours are Monday through Friday, 9:00 AM-5:00 PM. Overtime and weekends may be required during necessary critical periods to meet deadlines or when Doyle HCM is dealing with unpredictable increases in workload.
Come As You Are:
Doyle HCM is an Equal Opportunity Employer. We do not discriminate against qualified applicants based upon any protected group status, including but not limited to race, color, creed, religion, gender, national origin, ancestry, age, marital status, military or veteran status, sexual orientation, physical or mental disability or medical condition as defined by equal opportunity laws.
Salary : $20 - $25
