What are the responsibilities and job description for the Customer Advocate position at DPHR?
The Customer Advocate will receive orders, requests for quotes, and lead times from customers.
Pay Rate: $18.00 per hour
Schedule: 8:30PM to 5:00PM
Responsibilities
- Receive purchase orders from customers
- Input orders into Microsoft Dynamics
- Acts as first point of contact for customer inquires
- Resolve product problems, delivery and other issues by clarifying customer's complaint
- Communicating and coordinating with other departments to resave issues
- Build and maintain business relationships to build customer loyalty
- Performs other related duties, as assigned.
Required Skills/Abilities:
- High level of excel knowledge
- Excellent organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to maintain good customer relations.
- Proficient computer skills and ability to learn database and ordering systems.
Education and Experience:
- High school diploma or equivalent required.
- One year of experience in customer service or order processing required.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
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