What are the responsibilities and job description for the Phone operator- Medical Office position at Dr. Jack M Matheny II , LLC?
The office of Dr. Jack M Matheny II has an immediate opening for a Medical Appointment Scheduler position in our clinic.
This position is responsible for answering the phone in a high call volume practice to schedule medical appointments for 8 providers. The office is a tobacco free workplace.
Position Requirements:
- Prior customer service experience in a healthcare setting.
- Prior scheduling experience in a medical office setting required.
- Ability to consistently deliver excellent customer service with a patient-care focus.
- Excellent communications skills, both verbally and in writing.
- Ability to handle sensitive and confidential information.
- Computer proficient.
- High School Diploma or equivalent required.
Essential Functions:
- Answer high volume incoming calls to coordinate and schedule patient appointments.
- Collect patient personal data and insurance information.
- Make calls to reschedule appointments when necessary.
- Answer questions and provide other information as requested.
- Direct calls to other departments as needed. Relay necessary messages to staff.
- Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Job Type: Full-time
Benefits:
- Paid time off
Schedule:
- 8 hour shift
COVID-19 considerations:
100% COVID vaccination required prior to hiring.
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office experience: 1 year (Required)
Work Location: One location
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