What are the responsibilities and job description for the FRAUD OPERATIONS MANAGER position at DraftKings?
BE THE STRATEGY BEHIND THE GAME.
As a Fraud Manager, you will lead the Online Gaming and Fantasy Sports Fraud team in Las Vegas and manage day-to-day operations to ensure industry-leading performance and compliance with all regulations. In this role, you’ll ensure compliance with regulatory, anti-money laundering regulations and best practices and work with our product and customer experience teams to drive Fraud based team initiatives. Sound good to you? Join us.
WHAT YOU’LL DO AS A FRAUD MANAGER:
Manage and lead a team to support the day-to-day Fraud Operations function as part of our Fraud Monitoring (Fraud Operations) team.
Act as the point of contact for escalations on suspicious accounts identified by the Fraud Operations Team
Serve as a subject matter expert to assist the verticals including MIMO (Money-in and Money out) / Monitoring/ Support and monitor efforts and provide recommendations.
Manage SLAs on reporting requirements as part of our regulatory obligations.
Own and oversee Fraud procedures, QA guidelines, and training programs to support onboarding, training, and development of Fraud Analysts.
Collaborate with internal teams to design and optimize alerts to increase detection of suspicious transactions and improve transaction monitoring within Fraud Operations.
Work with our technical teams to design analytical methodologies and potential monitoring scenarios for risk mitigation.
Maintain knowledge of upcoming industry risks, regulatory changes, emerging risks, and trends to pivot rapidly.
WHAT YOU’LL BRING:
A Bachelor's Degree is required, preferably in Business Management.
At least 3 years of relevant experience in the Banking, Financial Services, or Casino industry, ideally with experience in a Financial Crimes Unit or equivalent.
Experience with managing and training a Fraud Team.
Knowledge of laws and regulations related to Fraud and the ability to apply this knowledge in assessing transaction activity; Knowledge of monitoring of high-risk customer accounts is preferred.
Proven track record in conducting Enhanced Customer Due Diligence (EDD).
Excellent communication and writing skills to operate across multiple departments and external stakeholders.
Proficiency in Microsoft Office and Google Enterprise Tools; Intermediate Knowledge in SQL is preferred.
WHO ARE WE A GOOD FIT FOR?
We love working with talented people but more than that, we seek out compassionate co-workers with a collaborative spirit. Our work moves quickly and we’re great at coming together to find creative solutions to some of tech’s most interesting problems. If that sounds good to you, join us.
WE ARE DRAFTKINGS.
We’re inspired by our shared passion for developing creative solutions to complex challenges and empowering the people around us to do their best work. We are industry leaders in the digital entertainment and technology space propelled by constant curiosity and diverse perspectives.
Our teams are fueled by innovation. We are looking ahead, building what’s next, and continuously reinventing the industry. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston, with teams around the world and an expanding global presence.
JOIN US!
We strive to create a place where all feel safe, empowered, engaged, championed, and inspired. DraftKings is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.
READY TO BUILD WHAT’S NEXT? APPLY NOW.
As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
