IT Generalist

IT Generalist

Business Unit:

Spa

Function:

IT

Location:

Lake Mary, FL

Created/Updated:

March 2022

Reports to:

This position will report to the IT Manager of DreamMaker Spas.

POSITION SUMMARY

The IT Generalist will oversee multiple areas of our IT infrastructure (systems and network administration, IT support, analysis, and design.) This position will plan and deliver staff support including installation, analysis, troubleshooting, and user assistance and training. Tasks will include diagnosing and resolving problems in response to in-house incidents, researching trends and patterns of problems, developing training materials and performing training sessions, installing, troubleshooting, and maintaining hardware and software, monitoring backup operations, consulting with users to identify needs and requirements, and ensuring rigorous application of information security policies and practices. This position will also have the potential to assist with ERP, data warehousing, and reporting projects within the organization.

SPECIFIC RESPONSIBILITIES

• Evaluate equipment, components, and software for use in our manufacturing environment
• Maintain network devices, server hardware, operating systems, and other equipment
• Assist in the development of plans for deployment and lifecycle of systems
• Provide technical guidance to in-house team members
• Provide technical support of workstations
• Assist with user account administration, file management, backup/recovery plan, Microsoft Office deployment, etc.
• Assist with helpdesk and support related incidents relating to systems and infrastructure
• Develop and execute testing plans

• Experience working within and managing SQL databases a plus

• VMWare knowledge/certification a plus

KNOWLEDGE, SKILLS AND ABILITIES
· Analytical approach to problem solving

· Organization and documentation skills

· Technical know-how

· Coachable attitude and eager to learn and improve skills

· Strong execution, proactively follows-up and strong attention to detail

· Ability to communicate with all levels of management and associates

· Comfortable working in a fast-pace environment, able to meet deadlines, and enjoys a challenge

· Broad experience and knowledge in IT infrastructure for manufacturing environment

· Strong verbal, written communication skills and ability to multi-task, work under pressure and meet deadlines required

· Ability to operate effectively in a cross functional team environment

· Strong follow-through on all projects; ability to bring projects to timely completion

· Excellent project management, organizational, decision-making and problem-solving skills

QUALIFICATIONS
· Associates / Bachelor’s degree in IT major or related field

· 3-5 years of relevant experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Expected Salary?

Education:

• Bachelor's (Preferred)

Experience:

• IT: 3 years (Preferred)

Work Location: One location