Program Manager, Academic Records

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Overview

Enrollment Management and Student Success is seeking a Program Manager, Academic Records.

Essential Functions

• Processes all academic records for the Office of the University Registrar
• Coordinates and processes all student record updates (e.g., change of curriculum and status, withdrawal, leave of absence and all other updates to the academic record)
• Maintains the electronic filing functions of the Office of the University Registrar
• Helps to develop business processes and solutions with various departments with respect to academic records
• Works closely with Drexel Central regarding questions related to grading, transcripts, and academic records
• Works closely with the Sr. Associate Registrar, Associate Registrar and Assistant Registrar with all academic related issues
• Oversees processing of transcripts, certifications, and degree verifications for the Office of the University Registrar
• Ensures the data integrity in systems and scrutinizes business practices for academic records
• Adheres to all related Hyperion audits
• Assists with training in all areas of academic records
• Provides customer service to all administrative areas related to academic records
• Designated point of contact for transcripts, enrollment certifications and degree verifications
• Assist with all academic record issues for the Main Campus with the Assistant Registrar
• Manages production and maintenance of student transcripts and student academic records
• Responsible for keeping statistics related to transcript, degree verification and enrollment verification processing
• Manages 2 University Registrar email accounts
• Provides total support for adherence to policies and procedures laid forth by FERPA
• Provides backup for Assistant Registrar for Academic Records
• Develops proactive plans to eliminate error and redundancies with all processes with intent on process redesign and improvement
• Follows the operations calendar for The Office of The University Registrar
• Reports directly to the Assistant Registrar for Academic Records
• Performs all duties as assigned

Required Qualifications

• Minimum of a High School Diploma or GED
• At least 1 year of experience required
• Banner experience preferred
• Banner student system experience preferred, operating in an academic role
• Related experience using report-generation tools, such as MS Access, Hyperion Query and Excel

Preferred Qualification

• Bachelor’s Degree preferred but not required. Related academic tenure and work experience can substitute for BS/BA requirement
• Excellent analytical skills and self-motivation with respect to related projects
• Excellent interpersonal skills and demonstrated ability to function as a team player
• Ability to work independently or as part of a team
• Excellent organizational and planning skills
• A self-starter that takes initiative
• Experience in training and dealing with all personality types
• Experience with writing process documentation
• Ability to think creatively as a visionary

Location

University City – Philadelphia, PA

Additional Information

This position is classified as Exempt with a salary grade of J. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will continue until a suitable candidate pool is identified.