General Manager

Drift In is a vibrant outdoor restaurant in the West Village overlooking the Hudson River. With two distinct waterfront seating areas, Drift In features easy-going beach fare, craft cocktails, summery wines, crisp beers, and epic sunsets.

Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.

With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.

Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it’s sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.

Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.

Crew’s flagship restaurant, Grand Banks, was named 'The Absolute Best Waterfront Restaurant in New York' by New York Magazine, one of the “Best Waterfront Restaurants in the World” by CNN Travel, 'Best Outdoor Dining in New York City' by The Village Voice, 'Best Oyster Bar in New York City' by The New York Observer, and one of the 'Three Best Bars in New York' by Conde Nast Traveler.

Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named 'Seafood Restaurant of the Year' by New Orleans Magazine, and one of New Orleans 'Five Best New Restaurants' by the Times Picayune.

Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.

Holywater, Crew’s most recent venture, spent it’s first six months on Eaters list of NYC’s Hottest New Cocktail bars and it’s launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. https://crewny.com/

The General Manager is an ambassador to our community and is responsible for ensuring a safe and productive environment, an exceptional guest experience, and leading the entire FOH and BOH operations. This role acts as a role model, leader and problem solver who makes informed decisions. Ultimately, the GM is accountable for managing the workforce in a timely and thoughtful manner in order to achieve maximum financial and experiential results.

• The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance
• Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations. Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout
• Applying professional judgment; taking accountability for decisions, consequences, and outcomes that affect staff, costs, and/or service quality while always acting in the best interest of the venue and company
• Building and maintaining exceptional guest service across all areas, addressing internal shortcomings and dissatisfied guest concerns proactively, and escalating significant issues to upper management when necessary
• Acknowledging and utilizing the strengths of their assistant management to achieve overarching objectives in line with company goals
• Learning and executing established service protocols in all departments and working closely with the Director of Operations to execute continual staff training, striving to enhance service levels and achieve a standard of excellence that surpasses expectations
• Taking ownership of your team by recruiting, hiring and training all hourly staff in alignment with Crew policy and company standards
• Ensuring all employees adhere to company standards, policies and protocols with a zero-tolerance approach, maintaining a professional stance; taking disciplinary action when appropriate
• Overseeing scheduling to ensure sufficient staffing coverage for all operational roles including both hourly and management positions
• Strategically managing costs to achieve the financial objectives set by leadership
• Monitoring precise daily time keeping for all hourly employees, with thorough verification on a weekly basis
• Performing comprehensive venue-wide inventories of beverages and supplies, utilizing approved company technology and adhered to strict deadlines
• Generating and completing daily reports and checklists to ensure DOH compliance, oversee essential set up tasks, surpass our standard of excellence in cleanliness and presentation, monitor uniform and staff attendance, address daily service topics and ensure overall operational efficiency
• Conducting and overseeing precise cash handling by all staff and management, ensuring accurate reconciliation, and facilitating timely bank deposits
• Adhering to sanitation standards established by both the Department of Health, including personal hygiene and health guidelines; enforce the practice for proper food preparation, handling techniques, and DOH safety guidelines
• Strictly following and enforcing the safety protocols outlined in the Crew safety plan
• Maintaining and enforcing exceptional cleanliness standards in accordance with Crew materials
• Proposing, implementing, and executing strategies to foster business expansion and growth

• Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
• Able to lift 30 lbs.
• Excellent verbal communication skills
• Fluent in both written and spoken English
• General knowledge of industry safety standards and procedures
• Industry standard knowledge of classic drink recipes, beer, wine, and spirits
• Must be a strong leader committed to the team
• Mature, professional and organized
  
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
• Mastery of computer-based technologies (familiarity with Google Suite, R365, Toast POS, and Resy a plus)
• Willingness to work in outdoor climate conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together.

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. See Employee Anchor for a comprehensive list of all employee benefits, and refer to plan documents for all specifics, rules, and requirements of plans - above info is highlight information only and is subject to eligibility provisions, and the content of plan and Crew documents. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.