Regional Loss Prevention Auditor - Boston

Description

THE COMPANY

DTiQ is the world’s leading provider of intelligent video-based surveillance and loss prevention services.

With over 20 years of service, enhancing over 8 million consumer experiences daily; DTiQ has over 45,000 customers including corporations and/or franchisees such as Adidas, Burger King, Hard Rock Café, KFC, McDonald’s, US Polo, and Yankee Candle to name a few.

If you are interested in technology, loss prevention, or hospitality, advance your career at DTiQ! We’re always seeking smart, talented, and driven individuals to work in our fun and fast-paced environment.

THE ROLE

The Regional Loss Prevention Auditor (RLPA) is responsible for conducting operational audits and facilitating training meetings. The RLPA position is considered entry-level into Loss Prevention for DTiQ Technologies, Inc.

Operational audits are conducted for the majority of DTiQ’s clients. The audit examines basic operational controls and customer service-related issues. The time to complete each audit varies by client, but usually averages between two and four hours. The RLPA can expect to conduct approximately 40 audits per month.

You will need to become a DTiQ product expert so you can speak, and teach, intelligently on the value and usage of each part of the DTiQ System & Services.  You will also apply your domain expertise with customers in best practices discussions, whether those are specific to the use of our products or general Customer Success conversations. You have impeccable relational and communication skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Qualifications

THIS JOB IS PERFECT IF YOU CAN…

• Identify operational deficiencies while conducting audits and providing suggestions to client staff regarding resolution/improvement

• Conduct Store Security Visits and Visibility Visits at client locations.

• Assist the Investigator; either a Regional Loss Prevention Manager (RLPM) or Market Loss Prevention Manager (MLPM) with facilitating loss awareness meetings

• Work closely with the Investigator to assist in the investigation of losses within client locations. Reviewing exception-based reports and following paperwork trails will be a critical part of the RLPA's position

• Prepare paperwork to accurately document audit results

• Complete all paperwork in a timely and efficient manner

• Play a very important role in fostering and maintaining a positive business relationship with all clients by communicating operational concerns discovered during the audit and taking proactive measures to resolve store-level operational issues

WHAT WE’RE LOOKING FOR

• Ability to travel 60-70%
• A true passion for customers and customer success
• Familiarity working with clients of all sizes
• Outstanding communication (written and verbal) and presentation skills.
• Detail-oriented and analytical
• Thrive as the ultimate team player and treat everyone with respect
• Crave a fast-moving technology environment

REQUIREMENTS

• 1 to 3 years of Retail experience or Loss Prevention related experience.
• BA or BS Degree preferred.
• Masterful attention to (and execution of) details
• Sense of urgency in completing tasks
• A positive attitude and collaborative mindset
• Ability to work in a fast-paced environment
• You want to help and serve our customers

APPLY. YES, THIS IS THE JOB FOR YOU​.