Account Manager | Customer Success Manager |Mid Market

At Driver Schedule, we offer a unique software solution unrivaled by any other system out there. While other online software scheduling programs cater to the retail and restaurant industry, our solution was developed especially for all driver-based businesses and industries.

The current business landscape is filled with passenger transport companies, materials, vehicle, services, parts, cannabis and food delivery, shuttle, crew and assisted living facilities that all need more than just a scheduling software - they need a Driver Scheduling Software.

We differentiate our product by a unique set of features, the constant development to improve our program, and our world class support team.

If you are familiar with Account Management Software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. As a Customer Success Manager, you will provide demonstrations and technical support to our customers.

Experiences and Skills Needed -

• 2-5 Years of Customer Support Experience
• Must Demonstrate Strong Communication, Interpersonal, Verbal and Written Skills
• Ability to Take Initiative and Use Independent Judgement
• Strong Software Knowledge, Web and Mobile APP Navigation Experience, and Ability to Learn New Technology Quickly
• Proven ability to Juggle Multiple Account Management Projects at a time, while Maintaining a Sharp Attention to Detail
• Proactively Engage with our Customers at during the Customer Lifecycle to prevent Churn, Handle Support Requests, and provide suggestions on how they can use the program to its fullest extent
• Build and Maintain Strong, Long-Lasting Client Relationships
• Ensure the Timely and Successful Delivery of our Solutions according to Customer Needs and Objectives
• Handle Customer Support Tickets and Provide Solution Suggestions
• Proactively identify opportunities to improve our processes and contribute to the creation of supporting documentation
• Work with the Development Team to improve the program and provide feedback for new Feature Requests
• Clearly Communicate the Progress of Monthly/Quarterly Initiatives to Management
• Complete other Duties and Tasks as Assigned
• Forecast and Track Key Account Metrics (e.g. Quarterly Sales Results and Annual Forecasts)

Want to Really Impress Us -

• Proven Work Experience in the Software or Technology Industry, preferably in the SaaS Industry
• Solid Experience with CRM Software (e.g. SharpSpring, HubSpot, ZenDesk, etc.)
• Experience Delivering Client-Focused Solutions to Customer Needs
• Excellent Listening, Negotiation and Presentation Abilities

What you Get -

• Unlimited Bonuses and Commissions
• Paid Personal, Vacation and Holidays
• Health Benefits
• 401k Match
• Being Part of a Dynamic Industry Leading Team

Job Type: Full-time

Pay: $865.00 - $1,057.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Windsor, CT 06095: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location:

• One location

Work Remotely:

• Yes

Work Location: One location