What are the responsibilities and job description for the Customer Experience Support position at DRS Product Returns?
DRS Product Returns is a leading provider of Product Return and Product Recall Services in the Consumer Product Industry. Our services provide our customers with Financial Recovery, Actionable Data, Physical Control, and Brand Protection. We manage programs and projects involving products affected by damage, expiration, recall, and /or discontinuation.
RESPONSIBILITIES:
· Receive, verify, validate and process information. May create / maintain / organize documents and files.
· Maintain product and pricefiles, Standard Operation Procedure documentation, and training manuals.
· Maintain distribution lists and / or databases, verify and enter information.
· Ensure timely and appropriate dissemination of information.
· Assist with audit organization, preparation, and response.
· Designing and adapting forms to support business processes.
· Provide support with presentation development and editing as required.
· Additional duties as required in support of team functions or new business opportunities.
QUALIFICATIONS:
· Two or Four year degree in applicable field of study or compensatory work experience is preferred
· 2 years experience with data entry: 10-key pad & PC
· 2 years experience with customer service
· Results driven
· Demonstrable skills with Microsoft Office Suite with emphasis on Word, Excel, Outlook and PowerPoint. Knowledge of Access is a plus
· Excellent organizational, grammar, and communication skills
· History of developing process improvements is a plus
DRS Product Returns offers a comprehensive benefit package, including: health and dental insurance, company paid LTD and life insurance, paid vacation and holidays.
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Leesport, PA 19533: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Microsoft Office: 2 years (Required)
Work Location: One location