General Manager

The Bench General Manager of operations is a highly visible leadership role. The Bench GM has the flexibility to relocate as needed.

This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The Bench General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operation

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site

Safety

• Responsible for the overall safety and security of assigned operations and staff
• Maintain positive IFR statistics and other safety metrics for assigned operation
• Actively support and oversee site safety programs and committees for the operation
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization

Labor Management

• Develops teams to achieve company and client objectives for the operation
• Trains and educates management to ensure that service requirements are met and ultimately exceeded
• Communicates the mission, vision, and core values to motivate direct reports
• Actively supports and practices mentoring, succession planning, and management development activities at the site level

Management Information System

• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
• Stays abreast of industry trends and latest WMS technology

Budgeting

• Partners with senior leadership to develop and recommend annual operating budget for assigned operation
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
• Ensures that all accounts achieve predetermined profit standards

Customer Service

• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation

Mathematical Skills

• Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets

Miscellaneous

• Participates in local trade, professional, and civic associations as a representative of the company

SKILLS & ABILITIES

Education & Experience:

• High School Diploma or GED is required
• Budgeting and P&L management experience required
• At least 3 years of experience in an operations management related position

Computer Skills:

• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Certificates & Licenses: NA

Language Skills:

• English (reading, writing, verbal)

Miscellaneous

• Participates in local trade, professional, and civic associations as a representative of the company

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
• Varied industry vertical experience is preferred
• 3PL management experience strongly preferred

Other Skills

• Performs other duties as required
• The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical
• Travel may be required, determined by business needs

Other Physical Requirements:

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

• Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
• Must be able to travel by plane and/or automobile.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

• Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.