What are the responsibilities and job description for the Operations , Ocean Export position at DSV?
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: CAN - Milton, Yukon Court
Job Posting Title: Operations , Ocean Export
Time Type: Full Time
Purpose of the position
This position is part of DSV Air & Sea division. The primary duty is to process shipment that range in complexity, which may include overland road, oversized or out of gauge shipments.
These tasks are to be performed within the Company standards with emphasize on cost efficiency and industry standards.
- Receive, review and process export shipments from local shippers and DSV offices worldwide
- Confirm incoterms, billing parties and shipping green light with the shipment stakeholders.
- Arrange bookings with shipping lines carriers and other vendors as needed.
- Communicate with worldwide offices/agents regarding documentation for exports.
- Monitor the process of the shipment using track and tracing tools
- Adhere to all domestic and international shipping regulations.
- Provide excellent and timely customer service, by informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
- Advise department Supervisor, or Manager of any transaction problems or irregularities.
- Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
- Ensure accurate and timely billing, and follow up on payment if a COD customer
- Ensure costing is accurate and updated in a timely manner
- Ensure department KPI are being met / adhered to.
- Negotiate with cartage companies, warehousing and shipping lines as needed
- Ensure accurate and timely billing, and follow up on payment if a COD customer
- Ensure costing is accurate and updated in a timely manner
- Perform other duties as assigned.
All staff:
- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
- It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
Due to the dynamic nature of our industry, your accountabilities and role may change.
Decision Making Authority
- Exceptional in handling, resolving and/ or escalation if necessary
- Industry knowledge, which may include DG / GDP certification
Skills & Competencies
COMMUNICATION & PRESENTATION
- Effective listening
- Timely and Effective communication, internally along with externally to customer / vendor (which may consist of emails, verbal face to face or over the phone communication)
- Willingness to engage in new projects and additional tasks to assist the department / team
- Ability to clearly and concisely present both written and/or oral information
- Communicate with clients, coworkers, in a clear, concise, and timely manner.
ACCOUNTABILITY
- Capable to make informed judgments and to generate practical, timely solutions
- Capable of recognizing a mistake and taking ownership for mistakes that might have occurred while processing a shipment.
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
CUSTOMER ORIENTATION
- Ensure continuously focus on identifying and meeting customer current and future needs in a proactive approach
- Readiness to provide alternatives and optimized solutions to the Customer
- Ability to establish a successful long-term business partnership with internal and external customers
COLLABORATION AND INFLUENCE
- Ability to work with different cultures and to manage cross functional interfaces
- High priority for teamwork
- Team player
- Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust
RESULT ORIENTATION
- Ability to set robust plans well in advance and to initiate action to move projects forward
- Planning & Organizing (Ability to prioritize, plan, assign & control)
- Time management (monitoring performance against deadlines and milestones)
- Integrity
- Act as a Role Model for Group Values and fully adhere to the Code of Conduct
- High energy and resilience
- High commitment and positive attitude in the face of setbacks and obstacles
- High stress level (Ability to work under pressure and deal with tight deadlines)
- Be authentic, approachable, open and honest
- High school diploma or equivalent
- A minimum of two years international transportation industry experience preferred, or a minimum of two years of college courses in supply chain logistics, international transportation, or a related field of study.
- CIFFA certificate, an asset
- Fluency in English
- Other local language, (as required)
- MS Office, intermediate software skills
- Experience with CargoWise, an asset
DSV complies with the Canadian Employment Equity Act and welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
