What are the responsibilities and job description for the Customer Service Representative position at Duda Energy, LLC?
Our business is e-commerce. Work is performed in an air conditioned office. We offer 7 paid holidays, paid time off, pre-tax health, dental and vision insurances and an employer matching 401K plan. We also offer paid bereavement leave and cover the cost of a basic life and AD&D policy.
The current work schedule is Monday-Friday from 8:30am to 5:30pm. Wage range starts at $16.00/hour, but will be set at hiring to be commensurate with the candidate's experience.
Potential candidates must satisfactorily pass a pre-employment drug screening test and background check.
Summary of Position
This position will support our sales and shipping departments. Candidate must be computer savvy and exhibit proficiency in using QuickBooks, our company server and all MS Office products. Work will entail:
- Handling walk-in customer orders, tax exempt accounts, product returns and freight claims
- All Net30 account activity, including monitoring and taking action on overdue accounts
- Inputting data
- Assisting in our shipping department
Required Qualifications
High School diploma or equivalent, college degree a plus
Minimum 3 years experience using Quickbooks
Minimum 3 years of office, typing and computer experience
Minimum 1 year experience using Excel and Google Documents, including tracking/entering data across multiple spreadsheets
Ability to read and understand invoices and pay attention to detail
Ability to communicate professionally, both verbally and in written correspondence, including possessing excellent grammatical skills
Ability to handle difficult situations
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
We have an active COVID-19 Policy and Response Plan and support CDC Guidelines
Ability to commute/relocate:
- Decatur, AL 35601: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to undergo a pre-employment drug screen test?
Education:
- High school or equivalent (Required)
Experience:
- MS Office and Google Documents: 1 year (Required)
- QuickBooks: 3 years (Required)
- Office: 3 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: One location