What are the responsibilities and job description for the Human Resources Generalist position at Duke University?
Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Human Resources Generalist
Job Code: 5429
FLSA: E
Job Level: F1
Supervisory Responsibility: Yes
General Description of the Job Class
The Duke Primary Care (DPC) HR Generalist is responsible for advising the DPC workforce on Human Resources and payroll related policies and programs. This position will consult with, coach and advise managers on HR activities, employee issues and concerns through communicating, interpreting and recommending appropriate use of human resource policies and procedures, services and programs. The HR Generalist will develop or assist in developing, implement and coordinate DPC HR programs that support organizational strategic and operating objectives, and align with the DUHS Values of caring for our patients, their loved ones, and each other.
The HR Generalist will play a critical role in identifying, developing and implementing employee relations, retention, and recruitment/staffing support programs for DPC, HR data/analytics, and will advise on industry trends and best practice.
Duties and Responsibilities of this Level
Advise and assist management and employees to respond to employee issues and concerns by interpreting applicable HR policies and procedures and making responsible recommendations in these areas as necessary and appropriate; initiate recommendations for appropriate measures to address underlying systemic problems or issues represented by the expressed concern, including but not limited to, suggestions on policy clarification or development, appropriate training or other development interventions.
Serve as an HR specialist and liaison for shared services such as Compensation, Training and Organizational Development, Employment and HR Systems, or HR planning and development; evaluate and research professional trends and issues; educate other HR staff and DPC employees and/or management to ensure consistent and equitable application of HR policies and procedures; collect, research and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support to enhance understanding of this material as needed; identify and recommend new policy or program initiatives in areas of responsibility designed to enhance delivery and quality of service. Apprise Director, HR team members of organizational issues, problems or trends; prepare reports, analyses and other written communication setting forth progress, adverse trends and appropriate recommendations or conclusions as necessary or requested.
Implement and coordinate HR programs supporting organizational strategic objectives for creating and maintaining a model work place, including but not limited to, retention efforts, promotional career advancement programs, employee participation and input vehicles, and management development and training. Provide staff support on implementing major organization-wide projects, including but not limited to, employee opinion surveys, multi-cultural awareness and sensitivity programs and employee advocacy/conflict resolution procedures.
Identify problem employee relations areas that impede organizational progress; recommend appropriate interventions and/or other corrective actions as needed.
Establish, cultivate, and maintain ongoing relationships with managers in order to understand the business unit and its HR needs within the context of their mission; develop and maintain a strong rapport with key leaders in the department; attend departmental staff and other meetings to acquire substantial knowledge about the department's business objectives, goals, operations and work culture.
As process owner, will oversee HR operations activities for DPC to include: Review and approve iForms, sign HR paperwork, evaluate/implement effective processes and advise DPC HR Specialists in accurate completion of iForms, HR and payroll related forms, API Time & Attendance processes, applicant tracking system processes, SAP and position management processes, and DPC HR policies and procedures; will maintain DPC HR P&P’s and employee/manager resources on the DPC intranet and shared network resources.
Responsible for maintaining HR data, developing reports (regular and ad hoc) and providing analysis to support DPC HR and DPC leadership in understanding and responding to needs; examples include but are not limited to: turnover data and trends analysis, key recruitment statistics, employee relations activity/trends, compensation data
**Perform other related duties as assigned.**
Required Qualifications at this Level
Education
Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program
Experience
Work requires two years of business, administrative and/or supervisory experience with exposure to supervisory or human resource policies and practices related to employee relations.
A master's degree in a related field may be substituted for 2 years of experience.
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
Supervision
Interviewing Skills
Personnel Practices
Distinguishing Characteristics of this Level
N/A
Job Code: 00005429 HUMAN RESOURCES GENERALIST
Job Level: F1
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.