Chief Operating Officer-Duke Primary Care

Duke Primary Care

Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. Founded in 1994 with 10 practices, we have since expanded to 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021. Our clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission. Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patient's primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.

Under the leadership of the Chief Medical Officer and System Vice President and in collaboration with DUHS Executives, the Chief Operating Officer is responsible for the clinical, cultural, operational, and financial performance of Duke Primary Care. This individual must promote and champion superior operating performance while fostering and implementing a culture of excellence in team-based delivery of clinical services. The Chief Operating Officer directs a team of senior leaders responsible for specific functional areas in the organization, and serves as liaison between its entity and other DUHS entities and community organizations, representing its interests and providing collaboration in DUHS strategic initiatives. The Chief Operating Officer is responsible for the overall operational and financial management of the network, including ensuring the appropriate leadership infrastructure to support safe and effective delivery of care and a positive work environment.

PRINCIPLE DUTIES AND RESPONSBILITIES

• Culture and Development – Communicates vision and organizational goals, empowering others to reach their full potential. Serves as an inclusive, collaborative leader and relationship builder. Fosters a positive work environment, strong morale and a culture of diversity, equity, inclusion and belonging for all team members and providers. Recruits, retains, and develops a diverse team of operational and clinical leaders. Serves as a catalyst for change.
• Business and Operational Excellence – Drives results through strong fiscal, operational, and strategic management of DPC. Ensures that the organization meets the highest standards of quality and care, and is operated in a manner that is ethical, efficient, and financially sound. Aligns the strategy of the network with Duke Health strategies and promotes financial sustainability and success.
• Clinical Excellence – leads the network’s efforts to design and deliver remarkable, high-value, personalized care, clinical innovation, and a culture of kindness. Promotes and supports efforts to eliminate harm to patients, their loved ones and each other. Holds the team and themselves accountable for quality and equitable clinical outcomes.
• Performance Improvement - Provides leadership in performance improvement activities of the network, including developing and monitoring performance indicators in all aspects of network management. Utilize Lean methodologies and performance improvement tools to identify areas for enhancement, optimize workflow and improve operational efficiency.
• Provider Recruitment - guide provider recruitment activities for the network. Partners with other administrative leaders to ensure physician employment agreements, provider credentialing process and operational plans meet the business needs of the network

IDEAL EXPERIENCE

Senior-Level Leader

10 years of progressive leadership experience in healthcare. Experience of significant scale and scope as an operationally focused leader supporting outstanding clinical care delivery and a positive patient experience within a complex, matrixed, and high-achieving environment.

Business and Financial Acumen

Results-oriented leader with proven record of operational excellence and successful financial performance.

Growth and Performance Improvement

Ability to drive a culture of change built on empowerment and engagement. Experienced in creation and enhancement of clinical programs that yielded organizational growth.

Partnership Development

Success building alliances and strengthening relationships with many stakeholder groups across a large organization.

Relationship-oriented

High emotional intelligence, strong listening skills, a demonstrated ability to inspire and foster a culture of engagement at all levels of the organization. A deep commitment to diversity, and a proven record of building diverse, inclusive teams. Skilled communicator.

Advanced Degree Required

Postgraduate degree in business administration, health care administration, public administration, public health, or related applicable areas.

OTHER PERSONAL CHARACTERISTICS

• An individual who engages at all levels of the organization; an excellent communicator who develops powerful relationships, possesses strong written and oral presentation skills, and endorses a culture of transparency.
• A visible and enthusiastic leader with the ability to create a highly supportive team environment while creating culture change.
• Someone who is perceived as honest, fair, approachable, and transparent. A balanced executive who serves as a voice of reason, with the courage to deliver tough messages.
• The ability to drive process toward decision points and make difficult calls when necessary to maintain momentum.
• A high-energy, action-oriented executive. An innovative leader engaged in change management.
• An executive who values diversity in all aspects of background, thought, and opinion, who fosters open communication, and values the differences inherent in a diverse workforce and environment.
• A desire to stay abreast of emerging technology, clinical trends, and supports new methods of delivering patient care, and implement creative innovations.
• Commitment to living the values of Duke University Health System

Job Code: 00005436 DIVISIONAL COO
Job Level: L1

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure andwelcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.