What are the responsibilities and job description for the FOOD RUNNER - EXPO position at Dukes Maui?
MIN WAGE TIPS
BENEFITS
- Medical, Dental, and Vision insurance for qualifying employees
- Free therapy for all employees through Talkspace
- Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
- Paid Time Off: Vacation and Sick Leave
- Employee Meal Program with FREE Fresh cooked meals during each shift
- 50% Food and Beverage discount at all T S Restaurants
- Referral Program
- Anniversary of Employment Gift Program
- Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
- Holiday Party
- Legacy of Aloha Scholarship Program
POSITION SUMMARY
Assist Servers in providing the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Assist in preparing restaurant for dining service.
- Greet all guests and co-workers in a warm, personal, friendly manner.
- Check that each plated is wiped and correctly garnished prior to leaving kitchen. Accountable for plates leaving the kitchen window.
- Deliver food items to guests’ tables as ordered and within the appropriate time limits (hot food hot, cold food cold), describing each food item when placing them in front of the guests using deliver position number.
- Check for proper condiments and utensils when approaching table to deliver food.
- Assist guests with any requests or concerns and take action to correct any problems.
- Follow T S protocol and inform manager on duty for all noted guest allergies.
- Assist Service Team as needed by removing dishes and glasses from tables or counters throughout guests’ meal, and take them to kitchen for cleaning.
- Keep clean kitchen pass out and Runner stations, regularly checking floor for debris.
- Stock service areas with supplies such as plates, utensils, condiments, and to go items throughout service period.
- Maintain awareness of current availability of food items throughout service period and communicate effectively with management and service team.
- Take extra care to maintain the highest standard of cleanliness in each duty performed.
- Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
- Work in a safe manner and report any safety concerns; personal, employee or guest injury.
- Follow food safety program guidelines of handwashing, bare hands, hygiene and health.
POSITION QUALIFICATIONS
- Guest Oriented - Ability to take care of the guests’ needs while following T S procedures.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others.
- Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
- Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal; understand the importance of teamwork with both other bussers and the rest of the staff.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Neat and well groomed.
SKILLS & ABILITIES
Experience: No prior restaurant experience required although useful.
Certificates & Licenses: Must take and pass all training tests 90% or higher.
Must be at least 16 years of age.
PHYSICAL REQUIREMENTS
(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)
Stand Constantly Squat or Kneel Occasionally
Walk Constantly Bend Frequently
Use hands / fingers Frequently Lift/carry 11-20 lbs Constantly
Reach Outward Constantly Lift carry 21-50lbs Occasionally
Reach above shoulder Occasionally Push/pull 10-25lbs Frequently
Climb (stairs) Frequently Push/pull 26-40lbs Occasionally
Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
Vision (Near, Distance, Color, Peripheral, Depth Perception)
Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes, back belt if lifting over 20lbs)
WORK ENVIRONMENT
Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure.