What are the responsibilities and job description for the Snag Admin position at Dunkin'/Baskin-Robbins?
Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin Donuts standards.
Responsibilities Include:
Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.
Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
Must be able to fluently speak/read English
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
Required Competencies
Guest Focus anticipate and understand guests needs and exceed their expectations.
Passion for Results set compelling targets and deliver on commitments.
Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
Responsibilities Include:
Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.
Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
Must be able to fluently speak/read English
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
Required Competencies
Guest Focus anticipate and understand guests needs and exceed their expectations.
Passion for Results set compelling targets and deliver on commitments.
Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
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