What are the responsibilities and job description for the Shift Leader position at Dunkin | Donovan Network?
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Shift Leader is responsible for supporting the Restaurant Manager and the Assistant Manager such that the overall operation of the restaurant adheres to Dunkin Brands and Company standards. It is important that the Shift Leader ensures the team consistently delivers a great guest experience through operational excellence. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. They are also expected to help the Management Team with the development and training of the crew as well. Assisting in the development of the team will in turn further the Shift Leader’s training towards becoming an Assistant Manager.
What’s in it for you?
- 401K with company match
- Competitive pay plus tips
- Paid time off
- Employee discounts
- Medical and dental Insurance with company contribution for full time employees
Responsibilities
- Ensure compliance with all applicable laws, Brand standards and Company values
- Train and develop a team capable of delivering a great guest experience
- Work with manager to innovate ways to build sales and guest loyalty
- Cover managers days off and vacation
- Motivate team to achieve defined goals and targets
REQUIREMENTS
- Positive attitude
- Professionalism
- Effective communicator
- Team builder
- Performance oriented
- Stress management
- Empathetic leadership
- Oral and written communication is clear and effective
- Ability to find the balance of being an outstanding leader and an effective manager
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
