What are the responsibilities and job description for the Manager position at Dunkin' | Donuts by WJD Corp?
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success.
Manager Job Description
Manager Responsibilities:
- Delegating responsibilities and supervising business operations
- Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
- Resolving conflicts or complaints from customers and employees.
- Monitoring store activity and ensuring it is properly provisioned and staffed.
- Analyzing information and processes and developing more effective or efficient processes and strategies.
- Establishing and achieving business and profit objectives.
- Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
- Generating reports and presenting information to upper-level managers or other parties.
- Ensuring staff members follow company policies and procedures.
- Other duties to ensure the overall health and success of the business.
Manager Requirements:
- Management, or related field experience.
- More education or experience may be preferred or required.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Commitment to providing exceptional service to customers and support to staff members.
- Understanding of business management, financial, and leadership principles.
- Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
- Time and project management skills.
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Lots of potential for growth within the company for those who work hard
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