SHIFT LEADER

Job title: shift leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want.

Let's make their day ... every guest, every day.

REsponsibilities include (but not limited to) the following

Operations Excellence for Guest Satisfaction

Holds the guest as their highest priority and role models exceptional guest service

Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests

Empowers the team to satisfy guests and resolve problems

Communicates clearly with each guest in a friendly and courteous way

Ensures all orders are completed and packaged accurately and within Dunkin' Donuts speed of service standards

Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards

Consistently serves quality food and beverages to each guest

Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Ensures service with speed are met throughout each shift at Drive Thru and Front Counter

Executes team service through effective deployment and communication

Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift

Assists with equipment maintenance and calibration

Performs travel paths interacting with guests and taking appropriate action as needed

Utilizes Red Book or similar tool to track required documentation

Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities

Team Environment

Supports a respectful team environment

Embraces learning and faces new challenges with enthusiasm

Supports the training of new crew members as requested by the Restaurant Manager

Recognizes crew members for their efforts and contributions during the shift

Provides consistent coaching that drives performance of the team to achieve goals

Seeks feedback from others and responds positively to coaching

Profitability

Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products

Provides feedback, information and suggestions to Restaurant Manager

Communicates shift goals and results to team

Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals

Manages cash over/short during shift through accurate counting and cashier assignment

Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned

Manages labor cost during shift through proper delegation, balancing guest focus with task assignment

Reports all equipment and facility issues to Restaurant Manager

Ensures processes and policies are followed on their shift

QUALIFICATIONS

Fluent in English

Restaurant, retail, or supervisory experience

Basic computer skills

At least 18 years of age (where applicable)

Basic writing skills

High School diploma, or equivalent

Basic math skill and financial acumen

Must have open availability to work all shifts

Transportation: to work, banking if needed, attend all meetings and training as required

Compe tencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence

Develops and maintains relationships with team, peers, cross functional partners and supervisors

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Conflict Management

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn, improve and grow personally and professionally

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance/profit levers and manages to these measures

WHAT WE OFFER

With 250 restaurants in our network you will have the opportunity to grow internally and learn new skills

Health insurance

401k per company policy

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 16 years or older