Technical Service Chemist AZ 271.22

There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable employees; and our continued commitment to caring for our shared environment through our Greener by Design® philosophy.

Landmarks across the Southwest are beautified and protected by one brand: Dunn-Edwards. Why? Because it’s the best paint around. With more than 140 stores, Dunn-Edwards is the region’s foremost manufacturer and supplier of exceptional-performing architectural and industrial coatings. We provide a complete line of paints, painting supplies and equipment for professional and quality-conscious clients.

Headquartered in Los Angeles for more than 90 years, Dunn-Edwards grew from a small, family business yet — despite our decades-long growth — we have maintained much of that close-knit feeling. Simply put, we make the highest-quality products, provide industry-leading services, and have the best employees in the industry.

• True team atmosphere: You get to work with multiple departments that have a common goal — being the #1 choice for all who paint. Respect, friendliness, professionalism and fun are the hallmarks of our company culture.
• Control your own destiny: We love seeing our people develop and advance in their careers. If you take great pride in your work, challenge yourself to continuously grow and want the opportunity to advance based on your performance and leadership, this might be just the place for you.
• World-class benefits: Medical, dental, vision, 401(k) with company match, tuition assistance program and more.
• Dunn-Edwards is a steward of our environment: Our mission has always been to provide the best-performing paint, in an environmentally friendly manner to protect the health and well-being of our customers, as well as the planet. We were a disciplined leader in the concept of green product manufacturing long before it became popular.

From our ingredients, to labeling, to our LEED Gold-certified paint manufacturing facility, we strive to build and expand our green legacy, providing you a wide range of eco-efficient products.

Looking for a great place to join and work alongside great people? If so, come for the challenge and stay for the growth at Dunn-Edwards!

Description: The Technical Service Chemist supports the Dunn-Edwards Tech Team and Sales by performing field complaint investigations, job inspections, and product recommendations. He/she collects data and documents it using a combination of tools, such as photographs, reports, SAP Zcomp process, and files it for reference as needed to help resolve complaints. Fundamental skills for the role include the ability to communicate effectively, organizational skills, team-work, observational skills, and the ability to utilize various computer software for proper data collection and entry. All work shall be performed with adherence to Dunn Edwards’ environmental, health, and safety (EHS) policies and procedures.

Essential Duties and Responsibilities: The Technical Service Chemist will have an in-depth knowledge and understanding of Dunn-Edwards paint and sundry products. He/she operates independently and works on a normal basis with Sales representatives to provide technical support on product complaints. Build a strong understanding of Dunn Edwards products and capabilities, the competitive landscape, and market trends and needs to help assist the sales team on product related complaints. Occasionally mentor and train various lab chemists on job site visits for field testing and/or complaints.

Maintain good records, prepare quarterly complaint data analysis presentations and communicate findings to the technical team. Investigate product complaints from receipt to resolution, providing solutions to customer product issues. Assist the sales organization with product advice including when needed specification recommendations. Communicate product issues to the Technical Team in a timely manner for potential Product Improvement projects. Communicate new product needs that have surfaced from customer interactions to the Tech Team. Assist Technical Team with New Product Development and Product Improvement related field trials. Create and maintain an orderly and professional workspace with adherence to good housekeeping practices.

Supervisory Responsibilities: This role has no supervisory responsibilities. There may occasionally mentor, train, and/or direct the work of Technicians.

Education and/or Experience: Bachelor’s degree (B.S., B.A.) from an accredited, four-year college or university; and at least five years of related coatings experience; or equivalent combination of education/training and experience.

Experience with Stage Gate Processes and Six Sigma methodologies a plus.

Communication Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively prepare and deliver presentations to a variety of audiences and respond to questions from groups of managers, clients, customers, industry professionals, and the general public.

Mathematical Skills: Ability to apply advanced mathematical concepts such as statistical analysis, design of experiments (DOE), exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Computer Skills: Proficiency with MS Office. Experience with database systems, project management software, and statistical software preferred.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations: None.

Additional Information: This role may require some interaction with other departments, including the Product Development Lab, Quality Control in Manufacturing, Marketing, and Sales to address specific needs.

Compensation: Salary

This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

Safety & Possible Hazards:

• Always wear proper personal protective equipment.
• Observe all safety procedures.
• Report any unsafe condition to your department supervisor.

Health & Safety Training Requirements:

• HMIS Training (i.e., Hazard Communication: 29 CFR 1910.1200 and GISO 5194).
• Personal Protective Equipment (i.e., Level A through D: GISO 3382, 3384 and 3385).
• Emergency Response & Evacuation (i.e., 29 CFR 1910.120 and GISO 5192).

Physical Demands: Shown below is the amount of on-the-job time spent in the following physical activities.

This job requires that weight be lifted or force be exerted for the amount of time shown below.

This job has special vision requirements that are shown below.

__x_ Close vision (clear vision at 20 inches or less)

____ Distance vision (clear vision at 20 feet or more)

__x_ Color vision (ability to identify and distinguish colors)

__x_ Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

__x_ Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

__x_ Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

____ No special vision requirements.

Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.

Full Time

SJ123

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)