What are the responsibilities and job description for the Adviser position at Dunn Tire?
Overview :
The Sales Advisor will provide excellent customer service, quote costs, and communicate necessary work to the Technicians.
Automotive experience is not required!
Pay :
$18.00 - $21.00 per hour
Benefits : Paid Training
Paid Training
Paid Holidays
PTO / Vacation
Employee Discounts
401(k) Retirement Plan
Life and AD&D Insurance
Employee Referral Bonus
Short / Long-Term Disability
Flexible Spending Accounts
Employee Assistance Program
Educational Assistance Program
Medical, Dental, and Vision Insurance
Exclusive Employee Discount Program
Essential Duties and Responsibilities
Greet customers and offer excellent customer service from intake to release of their vehicles
Translate customer-reported problems to actionable work orders for technicians to complete
Order necessary parts from suppliers and double-check that they are delivered to technicians
Ensure that automotive work provided to customers meets company quality standards
Invoice and collect payment from customers for services rendered
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Preferred Qualifications
Strong communication skills and the ability to translate customer needs to workable technician orders
Basic knowledge of computer programs including word processing and database tools
Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
Exceptional customer service skills based on experience
Continuing education and knowledge acquisition on the function and repair of newer vehicles
Basic mathematics skills to prepare and process bills and customer payment
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
About Us :
we are also a Top 20 market share holder in the United States. Dunn Tire has 25 retail locations from Erie PA to Syracuse NY.
Locally owned and operated, Dunn Tire has been providing tire and automotive services since 1973.
- Dunn Tire, LLC LLC, paricipates in the Work Opportunity Tax Credit program
Last updated : 2024-09-30
Salary : $18 - $21