Service Coordinator

Description

Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. At Foodmate, we make it our goal to ensure you will have the most efficient equipment at your plant. We maintain a commitment to being your go-to partner for poultry processing equipment. Our systems are designed to be simple to use and achieve the highest yields. Foodmate has been a competitive force in the poultry processing industry for over 15 years. Foodmate is a committed and reliable partner of major poultry processing companies worldwide.  

As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities.  In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes:

• Competitive Compensation
• Comprehensive benefit package design to support our employees’ health, well-being, and financial security
• Work/Life programs to provide a safe, secure and balanced environment
• Education and training programs to develop

We’re currently adding a Service Coordinator to manage scheduling the day-to-day operations of the service team. Acting as the main point of contact for administrative service support, the coordinator will arrange emergency onsite support, project coordination, and resource deployment. Additionally, the Service Coordinator will be hands on in quoting, order management, technician scheduling, invoicing, and reporting. Foodmate has a culture driven on the value of teamwork and this position is the centralized point of contact for customers and the service team they support.

Qualifications

Position Duties & Responsibilities include the following.  Other duties may be assigned:

• Process customer POs and open work orders
• Handle RMAs and Warranty requests in accordance with the company policy
• Manage inventory for service department
• Schedule technician visits and coordinate projects with sales and customers
• Follow-up on customer back orders and work in progress report (WIP)
• Close work orders and complete billing process
• Prepare monthly reporting and revenue forecasts
• Comply with the organization’s environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
• Data Entry as needed
• Create and send quotes to customers
• Issue POs for outside resources use in service events

Position Requirements:

• Associates or Bachelor’s in Business Administration or related field or equivalent service experience - preferred
• Experience in a service-related field with customer interaction a plus
• Clarity and attention to detail while managing multiple concurrent tasks
• Strong computer skills, including MS Office, Outlook, and Excel (data management and pivot tables)
  • Experience with database queries and customer reporting tools a plus

Physical Requirements:

During the duties of this job, the employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb, carry and drive. Regularly required to use hands to finger, handle, or feel and talk or hear.  The employee must occasionally lift and/or move up to 25 pounds 

Work Environment:

This position is primarily performed out of the company head office, which is a climate controlled, clean and neat working environment. The working conditions within a poultry processing facility (at our customers) can be cold or hot and damp / wet. Visits to our customer locations will require the use of personal protection devices (ear plugs, hard hat, and eye protection).

Salary : $21 - $31