What are the responsibilities and job description for the Project Coordinator position at Dwelo?
About Dwelo
Dwelo is making spaces where humans live and work more convenient, secure, and magical. Our software, hardware and service platform powers smart apartment communities, benefiting residents and simultaneously improving the efficiency of property operations. Dwelo smart apartments are online in tens of thousands of homes from coast to coast, enabled by hundreds of thousands of devices.
Your Mission
As a Project Coordinator, you will work directly with the Implementation Managers to help them create an amazing customer experience. The critical work you do each day will have a direct impact on our customers from the sales process all the way through to the implementation of the Dwelo system. Anyone in this role will need to have high attention to detail, be able to prioritize multiple requests, hit deadlines, and clearly communicate with all members of the team. There will always be new and challenging problems to solve. A project coordinator is a key player who can roll up their sleeves and keep projects running on time and on budget.
A Day In The Life
- Project scoping and bidding for new builds - gather and format all the required data to create an accurate bid for new construction opportunities.
- Facilitate community inspections - coordinate site inspections and summarize the findings to help provide the customer with an appropriate implementation strategy.
- Scope of work documentation - create and adjust project SOWs so installers have the information required to provide a seamless installation for the customer.
- Implementation logistics - run the day-to-day operations of projects under the direction of your Implementation Manager. Including but not limited to shipments, scheduling work, changes in scope, and ongoing customer installation requests at retrofit projects.
Success Characteristics
- Detail-oriented - keenness to explore each project inside and out and identify potential issues.
- Driven - you don't wait for problems to go away, instead, you find long-lasting solutions.
- Peer enabler - you have a team-first mentality and a strong rapport with members of the Customer Success and Sales teams.
- Adaptable - comfortable utilizing new software platforms or adopting new processes.
Qualifications
- A minimum of 3 years working with general contractors, preferably in the multi-family industry.
- You have a minimum of 2 years working in complex start-up environments where cross-functional collaboration and execution is part of the motion to bring a product to market.
- Demonstrated the ability to successfully manage multiple projects simultaneously.
- Demonstrated the ability to embrace change and grow professionally
Value-Based Drivers
- Internalizing and improving upon constructive feedback from your peers and manager. (Growth Mindset)
- Finding a defect in your area of ownership and raising it with the necessary parties (Customer Success, Sales) who can pitch in to solve and validate it. (Ownership, Inclusion, Bias towards Communication)
- Keeping all parties aligned through project scoping and discovery. Raising your hand if any key details are missed or not discussed. (Inclusion)
- Displaying a willingness to learn new processes, skills, or programs. Seeing and encouraging that ability in others as well. (Growth Mindset)
- Communicating early and often about feedback for process or other people in a constructive manner. (Bias towards Communication)
- Actively participate in efforts to create a fun culture for you and your peers. (Fun)