Customer Service

Dynamic Rugs, Inc., established in 1994 and located in the heart of Frederick, MD, is a mid-sized corporation in the textile industry operating in wholesale trade. As a full-service company, Dynamic Rugs distributes to various independent home furnishing retailers, chain stores, and internet vendors throughout the United States, Canada, and Latin America. Our collection of goods includes rugs selected from quality manufactures in India, China, Turkey, and Belgium. Dynamic Rugs values providing our customers with the best service, value, and fashion. We believe that our success comes from trend-casting the fashion and design industry in conjunction with taking a personalized approach with each of our customers, whether big or small.

We are seeking a full-time Customer Service & Shipping Clerk for immediate employment. The ideal candidate will excel at multi-tasking, prioritizing, and working independently, yet knowing when to ask for help. Given that our company is continuously expanding, Dynamic Rugs offers the benefit of working in an atmosphere similar to that of a start-up where employees have ample opportunities for growth and hands-on experience, while also providing the security and reliability of a company that has been established for over 20 years. The candidate should be comfortable working in a fast-paced and innovative environment, working closely with colleagues, and should have the foresight needed to work for a growing company.

The Duties and Responsibilities of the Customer Service & Shipping Clerk shall include the following:

· Taking customers’ purchase/sales orders

· Corresponding with customers (domestic & international) over the phone, via email, and in-person regarding forecast of their purchases and queries they may have

· Streamlining communication between the President of the company and sales reps, customers, manufacturers, and employees

· Monitoring production schedules

· Processing, entering, and updating purchase/sales orders and data into the in-house database

· Coordinating shipments

· Creating, printing, and organizing labeling for orders

· Tracking shipments and managing their information

· Employing problem-solving skills and corrective action planning in the event of an error with manufacturing and/or delivery

· Administrative tasks, such as scheduling, answering incoming calls in a professional and timely manner, mailing, and filing

· Other duties as assigned

Qualifications:

· High school diploma (minimum)

· 1 years of customer service and administrative experience in a professional environment

· Strong communication skills, including both over the telephone and in-person

· Problem-solving and multi-tasking capabilities

· Proficiency in Microsoft Word, Excel, and Outlook

· Exceptional organizational and multi-tasking skills

· Ability to be detail-oriented, to remain calm under pressure while also demonstrating a sense of urgency, and to follow instructions with limited supervision

· Excellent interpersonal skills with an aptitude for maintaining a professional demeanor when handling complex issues

· Experience with inventory software is a plus

Job Type: Full-time; hourly wage commensurate with experience

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Frederick, MD 21704: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location