General Manager, Voice Services

The General Manager, Voice Services, is responsible for the P&L of the voice services business and will focus on creating a strategy that identifies, develops, and extends revenue sources and expands our business solutions to meet the growing needs of our customers. In this role you will ensure sales, and operations alignment and identify opportunities for long-term sales growth and profitability. The General Manager will have the following responsibilities: Create and execute a comprehensive go-to-market strategy. Lead with best practices and processes to optimize sales, and operations strategies as well as customer retention and expansion strategies. Align global sales and operations functions to drive growth across all revenue-related functions by working with department leaders, executives, and key stakeholders. Use data to establish practical KPIs and deliverables and consider ROI while making informed decisions for long-term growth. Anticipate the future of the market to maximize innovation and craft strategy accordingly. Establish metrics and be accountable for results, focusing on both long- and short-term strategies; take responsibility for accurate forecasting and meeting/exceeding agreed upon revenue targets. Optimize the sales and operations teams by attracting and retaining a skilled, driven, and accountable team. Collaborate with sales leaders to optimize the selling process, including forecast methodologies and sales strategy and implement effective operational processes and discipline. Leverage data to define Dynata’ s ideal customer profiles and assess additional verticals for new business generation and continued expansion. Evaluate key business and organizational challenges and develop innovative solutions Oversee internal contact centers and global vendors to provide call center services including sampling, political polling, and market research data collection. Develop and execute the Voice Services multi-country strategy, decide on strategic issues affecting the total business and allocating resources within Voices Services Operations Negotiate complex business issues with highest-level internal and external customer and/or organizational leadership to accomplish business objectives. Develop supportive working relationships with other executives and team leaders to ensure seamless corporate initiatives and avoid duplication. Build a cohesive, productive, and intentional culture for employees operating in the complete spectrum of work environments including fully in-person, hybrid and fully remote Foster employee growth, development and retention through a comprehensive employee onboarding experience and ongoing training, career opportunities, coaching, guidance, and supportive performance management. Education, Experience and Job Competency Requirements: Demonstrable understanding of what enables your customers to achieve their business results, with or without your product. Proven experience developing and executing an effective business strategy and creating, defining, and operationalizing go-to-market strategies. Significant analytical skills and enough comfort with data to make informed decisions with demonstrable positive outcomes. Proven track record of growing revenue 10 years’ experience scaling and managing all aspects of go-to-market with significant general management and P&L experience. Able to leverage relationships with peers to ensure alignment and execution of strategy. Team oriented collaborator who understands different points of view, establishes credibility with different departments, and aligns siloed groups of people. Track record of success building and motivating teams and driving performance excellence. Strong understanding of technology and other transformative approaches to achieve productivity. Exceptional verbal and written communication skills with the ability to influence and lead others. Demonstrates personal accountability as well as the accountability of others to drive results. Instills trust by managing through ambiguity to provide vision, purpose, clarity and direction to others Demonstrates courage and conviction to make decisions that effectively balance the interests of the organization, its members, and employees Ability to create, fix, enhance and optimize work processes to meet critical deliverables at optimum service levels. Demonstrates a global and strategic mindset; ability to think critically and analytically Experience managing large budgets employing fiscal responsibility. Bachelor’s Degree. Travel: Travel may be required to various offices and offshore call center locations. At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity The salary range for this position in is $200K-$250K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time status. Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60 million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific. For more information, go to https://www.dynata.com.

Salary : $200,000 - $250,000